Patient Services Rep

vision insurance, paid time off, long term disability, tuition reimbursement Patient Services Rep Req #: 0000257979 Category: Revenue Cycle and Patient Access Status: Full-Time Shift: Day Facility: Barnabas Health Medical Group Department: Old Bridge HUB Pay Range: $20.63 - $25.71 per hour Location: 1980 Highway US-9, Old Bridge, NJ 08857 Job Title: Patient Services Rep Location: Old Bridge HUB Department Name: Old Bridge HUB Req #: 0000257979 Status: Hourly Shift: Day Pay Range: $20.63 - $25.71 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. About the role Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations. The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking. Typical day Welcoming patients and performing patient check-in and check-out functions with professionalism and compassion. Preparing for patient visits by reviewing schedules and ensuring all necessary information is available. Scheduling patient appointments and coordinating follow-up visits as needed. Answering routine questions in person and over the telephone while providing exceptional customer service. Performing clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail. Creating, maintaining, filing, and organizing patient health record information. Coordinating with insurance providers and handling pre-authorizations and certifications as necessary. Protecting patient privacy and contributing to a safe, efficient, and welcoming practice environment. Ideal candidate You are passionate about delivering excellent customer service and creating a positive patient experience. You communicate clearly and compassionately with patients, families, and team members. You stay organized and can effectively manage multiple priorities in a fast-paced environment. You pay close attention to detail and value accuracy in your work. You work well independently and collaboratively as part of a team. You lead with integrity and are proud to represent the RWJBarnabas Health mission, vision, and values. Schedule: Monday through Friday 8:00am-5:00pm, Full-Time 40 hours per week Qualifications To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills. Preferred qualifications include an Associate's or Bachelor's degree, 1-2 years of previous medical receptionist or general office experience, and knowledge of medical terminology and electronic medical record (EMR) systems. Benefits Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer #J-18808-Ljbffr RWJBarnabas Health