Solutions Engineer Lead

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote‑first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. About the Role We're looking for a Solutions Engineer Lead to own and elevate Moxie's migrations function—the operational spine that determines how quickly and confidently every new provider gets to value on our platform. You'll also be stepping into a true builder's opportunity: the playbook is still being written, the team is growing, and there's genuine room to shape how this function scales. Our migrations team sits at the intersection of Ops, Engineering, Product, Practice Success, and Sales—and this role is the connective tissue that holds it all together. This role is open to candidates anywhere in the U.S., though we have a strong preference for those based in or willing to work Eastern or Central time zones. What You'll Do Own the migrations function end-to-end : Lead high‑complexity enterprise migrations as the primary client contact, driving strong CSAT outcomes while managing a team across 30+ EMR systems—including Boulevard, Jane, Zenoti, Vagaro, and Aesthetic Record. Build the systems that make scale possible : Design and ship repeatable processes—standardized data mapping guides, QA checklists, kickoff call frameworks, and edge‑case libraries—that reduce rework, lower average time‑to‑migration, and let the team grow without growing fragile. Drive the metrics that matter : Own the team's KPI dashboard (timeliness, accuracy, throughput, CSAT), maintain a capacity planning model by EMR type and account tier, and run a corrective action framework when things slip. Lead a team that gets stronger as volume increases : Coach direct reports with structured, regular feedback, create visible growth paths for each person, and build a team that becomes more autonomous—not more dependent on you—as complexity rises. Influence the product from the ground up : Translate migration patterns, failure modes, and provider feedback into prioritized input for Engineering and Product—partnering closely with the Migrations PM so execution insights actually shape what gets built. We're Looking For A process builder, not just a process follower : You have clear examples of designing operational systems from scratch in ambiguous, fast‑moving environments—not just executing someone else's playbook. Technical credibility in data operations : You understand data mapping, validation, and ETL well enough to read a data export and spot an error. You don't need to be an engineer, but you can hold your own in a technical conversation. Experience leading implementation or migrations teams : You've managed complex, high‑volume data migrations in a client‑facing capacity—ideally at a SaaS company, healthtech platform, or EHR/EMR vendor. A people manager who actually develops people : You can point to specific examples of giving direct, developmental feedback, building growth plans, and coaching reports through skill gaps—not just delegating tasks. Cross‑functional influence without authority : You've aligned Engineering, Product, or Clinical teams around a migrations‑or data‑related decision where you didn't have direct control. You know how to build trust and get buy‑in. Calm under pressure, structured in chaos : When a critical operational error happens on your watch, you respond with clear communication, root cause discipline, and a plan to prevent recurrence—not panic or blame. Why Join Us Meaningful scope from day one : Every provider who joins Moxie goes through migrations. Your work directly determines how fast they get to value—and how they feel about Moxie from the moment they arrive. A real builder's opportunity : This is a greenfield leadership role. You'll inherit a system of minor chaos and have genuine latitude to shape how the team operates, how processes are built, and how the function scales. Your fingerprints will be on it. Cross‑functional visibility and real influence : You'll work across Ops, Engineering, Product, Practice Success, and Sales—with a seat at the table when decisions about data quality, provider readiness, and tooling get made. Fast‑learning, high‑complexity environment : New EMR integrations, new edge cases, new complexity every quarter—plus regular on‑site visits to practices to see in real time how providers actually use these systems. If you get energized by figuring things out, this environment will keep you sharp. Space to actually lead people : You'll manage a small, high‑performing team with the support and autonomy to develop them for real—not just keep them busy. If building people matters to you, this role is built for that. At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day. We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist. #J-18808-Ljbffr Moxie