RN Transfer and Referral Center Navigator (.6 FTE)

Billings Clinic Transfer Center Nurse

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

Your benefits include a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

All new employees must complete several pre-employment requirements prior to starting.

Shift: Day, Evening, Weekends

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 0.60 = 48 hours every two weeks (Non-Exempt)

Starting Wage DOE: $33.66 - $42.07

The Transfer Center Nurse is the first point of contact when a regional provider is seeking assistance for their patient through the Billings Clinic Transfer Center. The nurse coordinates conversations with providers to care for patients in their home community as well as coordinates the transfers when a patient is needing a higher level of care. The ability to manage competing priorities and technologies without compromising accuracy, efficiency, and safety is essential to the success of this position. The Nurse must possess outstanding customer service skills, proficient knowledge of pathophysiology and disease processes, and astute critical thinking and triage skills.

Performs nursing triage to identify the providers, clinicians, and staff necessary to support medical conversations and transfers Billings Clinic

Orchestrates patient movement in the Billings Clinic system with regard to balancing bed supply and demand and reducing or eliminating unnecessary delays

Engage ancillary partners, charge nurses, and others to identify and resolve barriers to throughput

Provides support to the Administrator on Duty (AOD) and Patient Placement roles

Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Knowledge:

Regulatory requirements and standards (DNV, OSHA, CMS, Magnet, etc.)

Patient placement procedures and practices

Policies and procedures related to patient throughput, capacity, and staffing

Infection control standards and guidelines

Billings Clinic physician specialties and service offerings

Skills/Abilities:

Demonstrate behaviors that reflect principles of a highly reliable organization (HRO)

Demonstrate critical thinking skills with pathophysiology and disease process

Demonstrate problem solving skills related to access to medical or behavioral health resources that meet both the patient and organization's needs.

Demonstrate professional communication skills, both verbal and written

Display tact and diplomacy in conflict resolution

Maintain attention to detail and gathering/assessing information; provide problem analysis and resolution

Prioritize and make decisions for timely transfers based on acuity, diagnosis, preference, bed availability, and staffing resources

Utilize Cerner applications, Microsoft Office, and other operating systems and software to support functions related to patient acuity and patient placement

Maintain data and reports related to safety, quality, and patient throughput

Closely monitor and assess bed availability to ensure timely placement

Demonstrate time management skills, the ability to manage frequent interruptions, prioritize workload, and quickly switch tasks with minimal delays in workflow

Maintain the highest degree of integrity and confidentiality due to the sensitive nature of information handled

Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Education:

Graduate of accredited program of nursing. Associate (or Diploma) RNs with less than 5 years of RN experience hired into this position must commit to completing their Bachelor of Nursing degree within 4 years after their hire date. Billings Clinic may help support the cost through financial assistance.

Experience:

5 years of clinical experience in an acute care setting, recent experience preferred

Acute care experience preferred

Previous Call Center/Transfer Center experience preferred. Care Management experience considered

Excellent verbal skills including a telephone voice and speech pattern that is articulate and has a pleasant tone

Typing at 35 words per minute with accuracy

Certifications and Licenses:

Current Registered Nurse licensure in the state of Montana

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.