Medical Office Manager

Job Description

Job Description

The Home Health Office Manager is responsible for overseeing daily office operations, supervising staff, and ensuring the delivery of high-quality homecare services. This role serves as the primary point of contact for clients, families, and caregivers, while supporting the growth and development of the agency. The Office Manager works closely with the staffing coordinators, caregivers, and leadership team to maintain compliance, deliver excellent client care, and promote agency growth.

Key Responsibilities

• Coordinate office meetings, appointments, and communications as required.
• Supervise, train, and evaluate office staff to ensure efficiency and professionalism.
• Recruit, hire, and onboard new personnel.
• Oversee and manage all homecare services for clients and aides, including scheduling and caregiver assignments.
• Serve as a liaison with clients and families, ensuring care plans are personalized and needs are met.
• Monitor caregiver performance, provide feedback, coaching, and corrective action when necessary.
• Maintain accurate and compliant employee and client files according to Medicaid and agency standards.
• Develop, update, and enforce office policies and procedures.
• Process employment applications, conduct interviews, check references, and complete background screenings.
• Conduct new employee orientation and ensure staff are trained in accordance with regulations.
• Promote agency growth by engaging with caregivers in the community and distributing advertising and promotional materials.

Qualifications

• High school diploma or equivalent required; additional education in healthcare administration or business preferred.
• 2–3 years of related experience in office management, healthcare, or homecare.
• Knowledge of homecare services, Medicaid regulations, and the healthcare industry strongly preferred.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and adapt in a fast-paced environment.
• Proficiency in Microsoft Office Suite and scheduling software is a plus.