Resale Store Assistant Manager - Part Time

Job Description

Job Description

JOIN A TEAM THAT IS COMPACT IN SIZE, YET LARGE OF HEART

Hospice of the North Coast is seeking a Part Time Resale Store Assistant Manager to support the daily operations of our resale shop. This role is ideal for someone with retail leadership experience who enjoys hands-on work, community interaction, and the opportunity to step in and support management as needed.

This position assists with day-to-day store operations and is expected to perform key duties of the Resale Shop Manager during absences or as operational needs arise.

Hours: Part Time, approximately 10 hours per week

Pay Range: $24$26 per hour

Schedule: Flexible, based on shop needs - must be available to work weekends Fridays and Saturdays.

Location: Hospice of the North Coast Resale Shop, Encinitas

POSITION SUMMARY

The Resale Store Assistant Manager supports the operational, financial, and volunteer functions of the Resale Shop. This role works closely with the Resale Shop Manager to ensure smooth store operations, excellent customer service, effective merchandising, and a positive volunteer experience.

SUPERVISES: Volunteers and resale shop staff, as assigned

QUALIFICATIONS:

Education: Bachelor's degree preferred in a related field

Experience: 13 years of retail experience, including supervisory or lead responsibilities Experience with merchandising, pricing, and customer service in a retail environment

Core Competencies:

• Ability to work independently with minimal supervision
• Strong communication and interpersonal skills
• Organized, dependable, and adaptable
• Comfortable leading volunteers and supporting a mission-driven environment
• Ability to operate a cash register and process transactions

Other Requirements: Valid driver's license and current auto insurance Ability to lift up to 50 lbs. as needed

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Supports the day-to-day operations of the resale shop, including opening and closing procedures as assigned
• Assists with volunteer recruitment, training, scheduling, and supervision
• Provides excellent customer service and resolves customer concerns promptly and professionally
• Steps in to perform key Resale Shop Manager duties during absences or as needed
• Assists with merchandising, pricing, and product displays to maximize sales
• Helps maintain inventory flow, donation intake, and organization of the sales floor
• Engages with donors and customers, creating a welcoming and positive experience
• Assists with ordering supplies within approved budget guidelines
• Ensures volunteers understand their roles and the mission of Hospice of the North Coast
• Maintains volunteer documentation and supports annual evaluations as needed
• Performs other duties as assigned to support resale shop operations

AGENCY STANDARDS

• Demonstrates reliability, punctuality, and flexibility
• Manages multiple responsibilities while meeting productivity and quality standards
• Communicates respectfully and professionally with staff, volunteers, and the public
• Adapts well to changing priorities and busy retail environments
• Complies with hospice policies, procedures, and applicable regulations
• Upholds high standards of professionalism, integrity, and accountability
• Performs duties in alignment with the Hospice of the North Coast Way, consistently

EXCELLENT BENEFITS PACKAGE INCLUDES:

• Matching 401K Plan
• Employee Assistance Program (EAP)

Hospice of the North Coast is committed to equal employment opportunity. We do not discriminate against employees or applicants on any legally protected basis, including veteran status, race, color, sex, religion, gender identity, national origin, or disability status.

Disclaimer: All employees are required to pass pre-employment drug and physical screenings, as well as background checks including criminal history, employment verification, education verification, and an OIG exclusion review.