Operations Support Associate

Join A-1 Locksmith, a family-owned and operated company since 1949, as a Service Support Representative and become part of our growing team. With a strong reputation and an A+ rating with the Better Business Bureau, we pride ourselves on providing exceptional customer service. We are seeking dedicated individuals who are eager to learn and grow with our company. Responsibilities Act as the first point of contact for customers, addressing their needs and concerns with respect and empathy Answer phone calls in a timely and consistent manner Manage email inboxes and provide online chat support Create jobs, estimates, and quotes for customers Develop and maintain knowledge of product information and pricing Communicate effectively with our Dispatch team and Locksmith technicians Transfer calls when necessary and provide the highest quality of customer service Qualifications High school diploma or equivalent Availability to work morning/afternoon/evening shifts and Saturdays Ability to handle a fast-paced environment with minimal supervision Proficient computer skills, including experience with Microsoft Office and Google Software Strong multitasking and detail-oriented abilities Professional composure under all circumstances Eagerness to learn and grow within the company Spanish language skills are a plus but not required Benefits Great work culture and team-oriented environment Two days off per week guaranteed, closed Sundays and holidays Health, Vision, and Dental options for full-time employees Overtime opportunities Unlimited opportunity for growth within the company 90-day review and annual reviews Starting pay depends on experience. If this sounds like a good fit for you, we'd love to hear from you! #J-18808-Ljbffr