Customer Success Associate

## Customer Success AssociateApplyremote type: Hybrid (8 days/month)locations: USA - Wilmington, DE, Orange Sttime type: Full timeposted on: Posted Yesterdayjob requisition id: R0056247As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. Responsibilities: • Proactively support the onboarding process for new customers. • Address and resolve a broader range of customer inquiries and issues. • Assist with customer renewals and upselling opportunities. • Monitor and analyze customer performance and engagement data. • Provide intermediate-level training and guidance to customers. • Ensure implementation schedules, targets, and budgets are met. • Collaborate with internal teams on customer feedback to improve products/services. • Document detailed customer interactions and updates in CRM. • Identify potential areas for service/product improvement based on customer feedback. • Maintain and enhance strong client relationships. Skills: • Enhanced Communication: Improved verbal and written communication capabilities. • Intermediate Problem-Solving: Ability to tackle a wider range of issues. • Analytical Skills: Basic analytical skills to track and interpret customer data. • Technical-Technical Proficiency: Stronger understanding of products/services. • Advanced CRM: More proficient use of CRM tools for streamlined customer management. • Customer Focus: Deepened empathy and focus on customer needs. • Collaboration: Enhanced team collaboration and coordination. • Feedback Implementation: Ability to implement customer feedback effectively.## Our Interview Practices*To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.**Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.*Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act.**Compensation:**$37,700.00 - $63,200.00 USDThis role is eligible for Bonus.*Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.*## **Additional Information**:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.### Be the DifferenceIf making a difference matters to you, then you matter to us.Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.### About Wolters KluwerWolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.For more information about our solutions and organization, visit or follow us on LinkedIn, Instagram and Facebook. #J-18808-Ljbffr