Manager of Customer Service & Collections

EXSIF - A Marmon l Berkshire Hathaway Company Work with one of the world’s largest and most trusted ISO tank leasing companies for tank container solutions. EXSIF provides reliable and sustainable equipment combined with best-in‑class services that enable the global movement of products essential to everyday life. Leverage our 20+ years of experience and expertise serving the tank container industry. Job Summary The Manager of Customer Service and Collections, based in Houston, TX, will lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives. They are responsible for overall effectiveness through continuous improvement and innovation. The successful candidate will be detail-oriented, system-savvy, and possess a strong desire to learn. This role will also oversee the general management of the office. Key Responsibilities Customer Service and Collections Management Organize and manage the customer service team to handle incoming inquiries from external and internal customers Identify opportunities to deliver more comprehensive service offerings to customers Oversee the contracts process and ensure timely response to customers working with the contracts team Manage internal credit reviews and coordinate approvals with relevant stakeholders Team Leadership and Development Manage, coach, and develop customer service and collections employees Define roles and responsibilities within the team to enhance customer relationships and support the sales team Set and manage annual objectives and performance of the team Process Improvement Review operational processes related to customer service and collections while identifying opportunities for improvement Coordinate and manage customer service projects and initi ves. Collaborate with cross-functional teams, including marketing, finance and IT for process improvement initiatives Key Performance Indicators (KP Manage KPIs for both service and collections Build requirements for key KPIs for dashboards and reports (Power BI) Office Management Liaison with building management for security access, holidays, closings, etc. General office communications holidays, weather tracking and WFH decisions Manage local office contacts/contracts for vendors (FedEx, Att&T) P-Card/Invoice processing for vendors Coordinate office events Coordination Support for Trade Show Events Shipping and tracking materials for shows Qualifications 10+ years of experience in Supply Chain and Logistics industry MBA – Operations Management Experience managing teams Excellent verbal and written communication skills, including solid working relationships with customers and partners Strong organizational skills with a strong attention to detail and ability to multitask Strong interpersonal skills Process-oriented with a passion for developing best practices Solid computer skills, including Word, PowerPoint and Excel #J-18808-Ljbffr EXSIF