Sales Account Manager

Job Title

Specific Job Responsibilities:

• Provide service to customers requesting quotes, product information, shipping information, general company information, etc.

• Prospect for new business supported by leads from shows, internet, marketing campaigns, and other sources.

• Follow up on all quotes, sample requests, and order related inquiries.

• Travel to customers as required to manage the accounts in the territory

• Communicate market and customer information internally.

• Develop pricing for all quotes utilizing pricing tools provided.

• Order entry into current ERP software system (Acumatica).

• Process RMAs for rejected products.

• Collaborate with engineering and production teams to ensure all customer needs are accomplished.

• Liaison between the customer, administration, production, and management

• Answer a large volume of calls and emails from customers.

• Other duties as required to support the sales department and operations of the Company.

Preferences:

• Superb customer service and relationship skills.

• Positive, team-oriented, supportive attitude.

• Ability to work in a demanding environment on multiple tasks simultaneously.

• Excellent written and verbal communication skills are necessary.

• Excellent computer skills including MS Office and database applications.

• Understanding of order entry to production procedures.

• Must be meticulous.

• College education is preferred.

• Millwork or building materials experience.

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Retirement plan

• Travel reimbursement

• Tuition reimbursement

• Vision insurance

Work Location: In person