Receptionist/Dispatcher

Job Title: Receptionist/Dispatcher

Location: Chanhassen

Pay Range: $21-22/hour

Hours: M-F 7:30am-4:30pm or 8am-5pm

Job Summary:

The Receptionist/Dispatcher serves as the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role also coordinates dispatch operations, ensuring timely and efficient communication between clients, field staff, and internal teams.

Key Responsibilities:

Reception Duties:

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct incoming phone calls.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Schedule appointments and manage calendars as needed.

Dispatch Duties:

• Receive and process service requests via phone, email, or internal systems.
• Enter work orders, order parts, send out invoices.
• Assign and dispatch field personnel based on availability, location, and urgency.
• Monitor job progress and update clients and internal teams accordingly.
• Maintain accurate records of dispatch activities and service calls.
• Communicate effectively with technicians, drivers, and other staff.

Qualifications:

• High school diploma or equivalent; additional administrative or customer service training is a plus.
• Proven experience in a receptionist, dispatcher, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.