Front Office Agent, Part-Time

Front Office Agent

Grow with us... Starwood Hotels, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates Treehouse Hotels. Treehouse was founded on the ideas that inspire a child to build a treehouse. Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. That's why every Treehouse Hotel celebrates found objects, nostalgic tunes, handmade details and locally sourced treats. At Treehouse, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming and several food & beverage offerings, Treehouse Hotels are about playfulness and freedom.

The Front Office Agent serves as the first point of contact for guests. This role involves handling check-ins and check-outs, managing reservations, and providing information and assistance to ensure a positive guest experience. The Front Office Agent plays a key role in creating a welcoming environment and ensuring a positive guest experience. This position is also responsible for managing incoming and outgoing calls and is essential in maintaining effective communication within the hotel, ensuring that guests have a seamless and enjoyable experience.

Essential Duties and Responsibilities

• Check-in and check-out hotel guests in a confident, professional, and friendly manner, ensuring a smooth and efficient experience.
• Address guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day or night.
• Manage payments, including cash, credit card transactions, and room charges.
• Complete all items as listed on shift checklists.
• Maintain accurate records of guest information, room assignments, and billing.
• Follow proper cash handling procedures.
• Work closely with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations.
• Maintain familiarity with hotel management software and basic computer skills.
• Knowledgeable of hotel fire, emergency, and safety procedures.
• Respond to all incoming calls promptly and courteously, directing them to the appropriate departments or individuals.
• Assist guests with various requests, such as room service orders, wake-up calls, or information inquiries, and ensure their needs are met.
• Take accurate messages for guests or staff members and ensure they are delivered promptly.
• Screen calls to identify the nature of the inquiry and transfer them to the correct department or person.
• Handle emergency calls calmly and efficiently, following the hotel's procedures to ensure guest and staff safety.
• Maintain accurate logs of incoming and outgoing calls, messages, and any guest complaints or requests.
• Provide guests with information about the hotel's services, amenities, and local attractions.
• Communicate guest requests and information to relevant departments, such as housekeeping, maintenance, or room service.

Qualifications & Skills Required:

• Previous hotel experience.
• Ability to satisfactorily communicate in English (speak, read, write).
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.
• Computer knowledge in Windows environment as well as proficiency in the property management system.
• Ability to handle multiple calls and tasks simultaneously in a fast-paced environment.
• Excellent verbal communication skills, with a clear and pleasant speaking voice.
• Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends, and holidays.

About Us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: We're growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$27.00

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.