Manager, High Net Worth Relationship Managers

Wealth Management North Client Manager

Wealth Management has a unique mission: To be a trusted partner to our ultra-high net worth clients and their families, giving them the best chance at investment success to help them leave a legacy that fulfills their purpose in the world. The Wealth Management North Client Manager plays a critical role leading our front-line Relationship Managers (RM) who serve some of our largest, most complex, and loyal clients with $5-25M in Vanguard assets. RMs are responsible for delivering a quality client experience, increasing client loyalty and retention, and driving growth. You will lead a team of approximately 10 RMs serving 3,400 families with $20B+ in AUM. Your primary responsibility will be coaching and developing your crew to delight clients, deepen loyalty, and create value for our clients by uncovering unmet needs and aligning suitable solutions. As a result, you will help deepen and expand our client relationships and retain families through generations.

Ideal Candidate

We've built a strong and collaborative team deeply committed to our mission and purpose. An ideal candidate brings a strong track record of building inclusive and high performing teams to produce strong outcomes, navigate ambiguity, innovatively solve complex problems, and develop Practice Management skills (relationship management, book management, and sales). Ideal candidates will leverage these critical competencies and collaborate across Vanguard departments and business units to make our team even stronger.

Core Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Deepens loyalty with existing Ultra High Net Worth clients by anticipating needs and demonstrating expertise to align solutions. Supports strategy planning for a book of business. Models growth opportunities, contributes to business planning activities, and supports client account retention.
• Provides guidance and support to Relationship Managers. Assists in the recovery and strengthening of at-risk relationships by coaching Relationship Managers to demonstrate empathy and deeply understanding client needs.
• Develops, implements, and monitors goals and action plans. Reviews team performance and identifies trends, suggests improvements, and provides analysis/feedback to Relationship Managers.
• Resolves complex client issues related to products or processes by taking ownership and delivering consistently with excellence. Influences changes among the team to improve end-to-end processes and meet client needs.
• Participates in solution development with internal colleagues and cross-functional teams. Supports Relationship Managers in identifying and implementing solutions.
• Uses technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen client relationships.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of five years related work experience. Three years of experience in Financial Services. Relationship Management and Sales experience preferred.
• Previous sales leadership experience preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• This job requires FINRA Series 7, 24, 63, 65, 66 or ability to acquire within department guidelines.
• This role requires one to work a hybrid schedule coming onsite to Malvern, PA every Tuesday, Wednesday and Thursday.

Special Factors

Vanguard is not offering visa sponsorship for this position.

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.