Offensive Security Support Specialist

Salary Range 55000 80000 Position Scope Oversee the day to day activities of the Offensive Security team including scheduling resource coordination workflow management and deliverable trackingServe as the primary operational owner for offensive security activities including templates documentation client communications and internal team alignmentProvide direct supervision coaching and day to day management for Offensive Security team members while helping maintain service quality timeliness and client satisfaction Position Requirements 1 year of leadership or management experience or the ability to demonstrate successful supervisory skills Strong familiarity with scheduling workflows templates client communication and engagement support processes Ability to directly supervise team members balance workload and maintain accountability for quality and timelines Ability to manage a broad responsibility scope in a fast paced environment Strong organizational and analytical skills Ability to organize and align tasks time and resources Strong quality and detail focus Excellent follow up and follow through skills Excellent verbal and written communication skills Ability to develop and maintain positive relationships with clients and internal team members Day to day Team Operations Oversee attendance PTO and the reassignment of tasks to cover Offensive Security team member absences Monitor scheduling activities shared templates and team workflows to ensure offensive security engagements are coordinated efficiently and consistently Determine appropriate workloads for individual team members to balance client satisfaction engagement timelines and internal priorities Reallocate resources during periods of peak or low activity Resolve routine team member questions provide day to day direction and elevate issues to management as necessary Project and Client Deliverables Oversee execution of quality control processes for offensive security deliverables templates and client facing documentation Work with team members to monitor client and internal progress against agreed upon deadlines for assessments testing activities reporting and follow up tasks Identify and resolve issues that may contribute to project delays inconsistent quality or customer dissatisfaction and elevate issues to management as necessary Employee Development New team members Support onboarding and training efforts by helping new Offensive Security team members learn scheduling processes templates engagement workflows and documentation expectations Evaluate early performance identify support needs and provide feedback to management Existing team members Identify training needs provide coaching and reinforce department standards and expectations Schedule routine one on one meetings with team members and provide direct day to day supervision Provide employee performance feedback and recommendations to management Conduct with employee reviews performance improvement discussions and development planning Metrics Management and Process Improvement Work with management to identify and track operational metrics related to scheduling throughput quality utilization and client experience Identify process improvement opportunities within offensive security coordination templates workflows and team execution Implement process improvements and reinforce department standards as directed by management Reports To Director of Operations with additional reportingcoordination to the Director Cyber Advisory & Engineering Director Offensive Security Technical Lead and Security Operations Manager #J-18808-Ljbffr Career Opportunities: Cloud Wave