Senior SCADA Support Engineer
Compunnel
JOB SUMMARY A Senior SCADA Support Engineer with a focus on MICS systems is sought for a long-term engagement. This senior-level role requires an individual capable of independent operation, leading technical initiatives, and fostering collaboration with globally distributed teams. The successful candidate will significantly contribute to support operations, system enhancements, and stakeholder coordination across business and IT functions. Key Responsibilities • Provide L2 support for MICS SCADA incidents, service requests, and operational issues.
• Act as the Single Point of Contact (SPOC) for Incident, Change, and Problem Management processes.
• Conduct root cause analysis, troubleshooting, and issue resolution.
• Lead coordination efforts among business users, global IT teams, rollout teams, and development teams.
• Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
• Gather, analyze, and document requirements for enhancements and change requests.
• Participate in and support test management, including defect tracking and validation.
• Drive the execution of small orders and work packages within larger initiatives.
• Maintain documentation for risks, defects, and continuous improvement opportunities.
• Track and report license usage and system lifecycle information as applicable.
• Provide on-demand support, including occasional weekend work, as required. Required Qualifications • Minimum 5 years of experience in SCADA systems (MICS preferred).
• Minimum 3 years of experience with MS SQL databases.
• Minimum 3 years of experience in SCADA rollout and configuration.
• Minimum 5 years of experience in Incident, Change, and Problem Management (ITIL-aligned).
• Minimum 7 years of experience in L1/L2 production support environments.
• Act as the Single Point of Contact (SPOC) for Incident, Change, and Problem Management processes.
• Conduct root cause analysis, troubleshooting, and issue resolution.
• Lead coordination efforts among business users, global IT teams, rollout teams, and development teams.
• Support SCADA rollout, configuration, validation, debugging, and stabilization activities.
• Gather, analyze, and document requirements for enhancements and change requests.
• Participate in and support test management, including defect tracking and validation.
• Drive the execution of small orders and work packages within larger initiatives.
• Maintain documentation for risks, defects, and continuous improvement opportunities.
• Track and report license usage and system lifecycle information as applicable.
• Provide on-demand support, including occasional weekend work, as required. Required Qualifications • Minimum 5 years of experience in SCADA systems (MICS preferred).
• Minimum 3 years of experience with MS SQL databases.
• Minimum 3 years of experience in SCADA rollout and configuration.
• Minimum 5 years of experience in Incident, Change, and Problem Management (ITIL-aligned).
• Minimum 7 years of experience in L1/L2 production support environments.
Vacancy posted 1 day ago
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