Dispensary Retail Agent - Hagyard Equine Medical Institute

Dispensary Retail Agent

PetVet Care Centers' Hagyard Equine Medical Institute is currently seeking a Dispensary Retail Agent to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people providing exceptional and compassionate care at every stage for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Dispensary Retail Agent who performs a variety of duties within the practice dispensary. Primary responsibility is Dispensary, but will also be responsible for receiving, handling, stocking, inventory, and purchasing for the dispensary when necessary. The Dispensary Retail Agent will assist the Purchasing Agent and Inventory Coordinator with procuring safe, optimal, cost-effective pharmaceuticals, IVFs, veterinary medical supplies, and general supplies for the dispensary.

Hagyard Equine Medical Institute in Lexington, Kentucky, is an internationally recognized leader in equine medicine, combining cutting-edge technology with a collaborative team dedicated to advancing equine health and performance.

Responsibilities

• Dispensary Sales
  • Oversee daily operations of dispensary activities including orders, inventory, stock, ensuring Purchasing Agent and other team members are aware of any necessary items
  • Provide excellent customer service to veterinarians and staff
  • Verify orders and dispense to veterinarians or staff, including retrieving stock when necessary
  • Communicate real time shortages and backorders of products to veterinarians, departments, and staff.
  • Confirm daily with Purchasing agent regarding all shortages and backorders
• Inventory and stocking (as needed)
  • Oversee processes to reduce inventory loss variance
  • Coordinates product distribution internally from various product storage locations
  • Monitor status of drug shortages on a daily, weekly, and monthly basis
  • Confirm and maintain inventory/stock levels based on demand
  • Optimize inventory management with par level adjustments
  • Assist Inventory Coordinator with monitoring accuracy of daily inventory
  • Work directly with Inventory Coordinator on completing quarterly inventories
  • Assist in implementing and training on the new dispensary inventory system

Essential Functions

• Coordinates with Purchasing Agent any products to be returned to vendor
• Processes invoices in a timely manner.
• Processes returns daily and immediately upon receipt of items to be returned or exchanged.
• Performs other related duties as directed by upper management

Performance Abilities

• Professional demeanor at all times.
• Respects confidentiality of client/patient data.
• Strong oral communication skills.
• Strong customer service skills.
• Strong computer skills.
• Detail oriented and able to take directions.
• Organized, dedicated, and responsible.
• Punctual and low absenteeism.

Schedule

• Full-Time, Day shift.
• Schedule to be discussed and determined during interview process, overtime as needed.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• Education/Experience:
  • Minimum of 1 years' experience with retail or medication dispensing
  • Minimum of High School Diploma
• Language Ability:
  • Ability to read, analyze, and interpret general technical procedures. Ability to write/document technical information and procedure manuals. Ability to effectively present information and respond to questions from doctors, staff and clients.
• Math Ability:
  • Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume.
• Reasoning Ability:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills:
  • To perform this job successfully, an individual should have general computer software knowledge and keyboarding skills.
• Certificates and Licenses:
  • None required

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit, walk, and stand for long periods of time.
• Repetitive use of hands and fingers.
• Must be able to sit/stand in front of a computer for long periods of time.
• Must be able to physically operate the equipment used for the job.
• Physical demand requirements are in excess of those for sedentary work.
• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds and occasionally exert up to 50 pounds of force.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

What We Offer

We care deeply about supporting our team members professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$16$18 USD

At PetVet Care Centers, we're committed to a Culture of Care for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities