Medical Assistant

Orthopedic After Hours Clinic

The Medical Assistant (MA) provides foundational clinical and administrative support within Arkansas Children's primary and specialty ambulatory clinics. Working under the direct supervision and delegation of a licensed provider, the MA supports safe, efficient, and family-centered pediatric care. This entry-level role performs defined clinical tasks within established protocols while building competencies that may support future certification and expanded responsibilities.

Completion of accredited medical assistant program (or 1 year MA work experience may be substituted in lieu of education), High school diploma or general education degree (GED)

Related Field - 1 year healthcare or related setting as MA

1. Rooms patients and prepares them for examination, including obtaining vital signs, height/weight, and updating basic health information in the EHR.

2. Administers medications and immunizations (including vaccines) under provider order and within delegated scope of practice, following medication safety standards, pediatric protocols, and documentation requirements.

3. Performs phlebotomy and specimen collection (venous and capillary) as delegated and in accordance with laboratory, safety, and competency standards.

4. Conducts point-of-care testing and clinic-based diagnostics as delegated, documenting and communicating results per workflow.

5. Recognizes changes in patient condition and promptly notifies the licensed provider, supporting emergency response and patient safety protocols.

6. Supports and maintains clinic flow by preparing exam rooms, managing supplies, and adhering to infection prevention standards.

7. Accurately documents delegated clinical tasks, procedures, patient education reinforcement, and communications in EMR, including result note workflows, order support, secure messaging, and downtime procedures.

8. Supports quality and population health initiatives and other clinic improvement efforts.

9. Reinforces provider-directed patient instructions and distributes educational materials.

10. Performs additional duties as assigned to support safe, efficient, and high-quality patient care delivery.