Veterinary Receptionist After-Hours Urgent Care

Job Description

Job Description

We are seeking a dedicated and compassionate Veterinary Receptionist to join our after-hours urgent care team. This position is ideal for someone who thrives in a fast-paced environment and understands that pets and their families may arrive when they are experiencing stressful, unexpected, or urgent medical situations.

As an After-Hours Veterinary Receptionist, you will be the first point of contact for clients and their pets during evening urgent care visits. You will play an important role in creating a welcoming and supportive experience while helping our veterinary team efficiently manage patient flow, communication, and administrative needs.

Schedule: Monday–Thursday, 3:30 PM–11:00 PM

Responsibilities

• Greet clients and their pets promptly and compassionately, creating a calm and welcoming environment during potentially stressful situations.
• Assist with the intake and registration of urgent and emergency patients.
• Answer incoming phone calls and provide information regarding urgent care services, clinic policies, and patient needs.
• Communicate effectively with clients regarding wait times, patient flow, and information requested by the veterinary team.
• Recognize situations that may require immediate attention and promptly communicate concerns to the appropriate veterinary staff.
• Schedule follow-up appointments and coordinate patient care as directed by the veterinary team.
• Maintain accurate and up-to-date patient records, including medical histories and client information.
• Process payments, estimates, deposits, and medical collections accurately.
• Assist with discharge procedures and communicate veterinary instructions to clients as directed.
• Support the veterinary team with basic animal handling or husbandry tasks when appropriate and requested.
• Maintain clear communication between clients, reception staff, veterinary technicians, and doctors.
• Help maintain a clean, organized, and efficient reception and waiting area throughout the evening.
• Handle sensitive and emotional client interactions with professionalism, patience, and empathy.
• Assist with end-of-day and closing procedures as needed.

Requirements

• Previous experience in a veterinary hospital, urgent care, emergency, or animal care setting is preferred.
• Knowledge of veterinary terminology, animal anatomy, and basic medical procedures is highly beneficial.
• Familiarity with veterinary urgent care or critical care environments is a plus.
• Strong communication and interpersonal skills, particularly when working with clients who may be anxious, upset, or facing a pet emergency.
• Ability to remain calm, professional, and compassionate in a fast-paced and sometimes high-stress environment.
• Ability to multitask, prioritize urgent needs, and maintain attention to detail.
• Proficiency with computers, scheduling systems, and electronic medical records.
• Strong teamwork and communication skills.
• Reliable attendance and the ability to work the scheduled Monday–Thursday, 3:30 PM–11:00 PM shift.
• A genuine passion for animal welfare and a commitment to providing exceptional care and service to pets and their families.

Why Join Our Team?

Our after-hours urgent care team plays a critical role in helping pets and their families when they need us most. If you are compassionate, dependable, organized, and able to stay composed in a busy medical environment, we would love to hear from you.

Join us in providing compassionate, efficient, and professional care to pets and their families during the hours when they need it most.