Field Service Technician

Job Description

Job Description

When you make a commitment to us, we invest in you!

We prioritize people over numbers, recognizing that the wellbeing of our employees is essential rather than a mere afterthought. You bring your own unique skills and experiences to contribute to our business growth, and in return, we are committed to providing you with the benefits and resources you expect and deserve!

VSC, LLC is seeking a dynamic and dedicated Scale Technician to join our growing team. In this multifaceted role, you will be the first point of contact for our valued customers in the field, showcasing your ability to create positive experiences through outstanding service and proactive support. Your primary responsibility of this role will be to attain licensure as a Scale Technician through the appropriate state weights and measures regulatory body. Your duties will involve traveling to various customer locations, which will give you the opportunity to service and calibrate a diverse range of weighing equipment to ensure optimal performance and compliance with industry standards. In addition to routine calibration, your skill set will also encompass the installation of new weighing equipment, allowing you to contribute to the setup and integration of these devices into our customers' operations. Furthermore, you will be responsible for executing various forms of maintenance on weighment devices, which is essential for prolonging their lifespan and ensuring their reliability. Your role will thus be pivotal in maintaining the high standards of accuracy and functionality that our customers expect.

Your contributions are significant...when the day comes to a close, you'll be aware that your efforts have made a positive impact, leaving you with a sense of pride in what you have achieved.

• Prepare for offsite work by reviewing equipment lists, procedures, specifications, and ensuring proper standards are selected for work
• Perform in-shop and offsite calibrations, installations, preventative maintenance, troubleshooting & repair on weighing equipment.
• Ensure company tools and equipment are in working order and handled with integrity
• Timely and accurately document test and calibration data within Modus-O metrology software
• Following VSC SOP's and ISO17025 quality standards
• Approach daily customer interactions as the "subject matter experts" relaying equipment status, repair needs, and potential improvements
• Collaborate with team members on customer needs, technical assistance, and enhancements
• Operate company equipment including forklifts, testing units, and service vehicles
• Perform work in-shop at VSC Lab and to client sites, occasional overnights (approximately 5%)
• Collaborate with the sales team to prepare quotes and follow up on potential leads.
• Resolve customer issues and complaints in a timely and effective manner.
• Analyze customer feedback to improve service delivery and product offerings.

VSC, LLC has a rich, 60+ year tradition of product and service excellence to our customers. As vanguard to the measurement science industry, we provide full sales, service, integration and calibration throughout Kentucky, Indiana, Tennessee, and West Virginia. Headquartered in Clarksville, Indiana, VSC is committed to enhancing the measurement systems and applications of our clients with the use of state of the art technology. As specialists in the sales, service and support of measurement based applications, our expertise as a systems integrator and solutions provider is proven. VSC has a wide array of capabilities and product offerings. Our complete line of measuring devices have industry-proven standards of quality. Through factory trained technicians, we have the experience to support, troubleshoot and service complete electronic or mechanical systems in their entirety. In addition to our array of service based offerings, we also provide project management, consulting and integration ser vices, as well as a complete line of standard products and custom solutions. VSC has the depth and breadth of experience to deliver projects that are large and complex in scope. Here at VSC, we are dedicated to client satisfaction beyond the sales transaction. We are com mitted to follow-through sup port in the coming years by maintaining up-to-date technology solutions, providing expert consultation on equipment ap plications, and maintaining all aspects of measurement equipment. Through these initiatives, we are able to accompany our clients into the future by helping them to achieve ever-in creasing levels of quality and productivity in their pursuit of product and service excellence

Requirements

• High school diploma or equivalent; a degree in business or a related field is preferred.
• Proven experience of weighing equipment service and calibration preferred (not required)
• Strong understanding of industrial, mechanical, and process equipment
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
• Demonstrated problem-solving abilities and attention to detail.
• A positive attitude and a passion for helping customers.
• A clean driving record (you will be required to consent to an MVD check)
• The ability to travel between Monday-Friday, as needed
• A willingness to work on weekends, using a rotating schedule with the rest of the team
• Endurance to work earlier or later than normal work hours, with overtime per week. Normal work hours are from 7:00am – 3:00pm, but do vary depending on customer’s requirements (we are a 24-7 service provider).
• CDL (minimum Class B) is a plus, but not required...additional compensation available for CDL endorsed drivers.
• Mechanically-inclined
• Ability to use a multimeter
• Ability to lift 50 lbs. repeatedly
• Ownership of hand tools

Benefits

100% EMPLOYER PAID Dental, Vision, and Life Insurance! (100% paid for Employee Only)

We also offer three different health plans, voluntary life insurance, and several Aflac plans.

VERY GENEROUS 401(K) Match - 100% match of up to 3% and 50% match from 3 to 5%.

Great PTO and Holiday schedule and these hours are often counted towards hours worked when calculating overtime.

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Paid Holidays