Sales and Service Supervisor

Overview AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role Are you ready to take the helm of an extraordinary leasing team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. We are searching for a Sales and Service Supervisor (Assistant Community Manager), a true industry leader who will spearhead our office operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. The Sales and Service Supervisor will assist the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and help to coach and train leasing consultants to achieve community goals. Responsibilities Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals. Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information. Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction. Assist in the development, implementation and monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community. Support residents during the move‑in process, lease renewals, move‑out process and resident transfers. Call or visit competitive market communities to update market survey and keep apprised of changing market conditions. Plan and execute resident activities and events to foster positive community connections. Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing. Qualifications 1–3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment. 1 or more years of supervisory or training experience. High school diploma or equivalency (GED) is required; Bachelor’s degree preferred. Proficiency in using administrative software and Microsoft Office Suite. How AvalonBay Supports You We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer comprehensive benefits including health, dental and vision coverage, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Growth is based on achievement and promotion from within. Associate recognition program celebrates efforts and successes. A 20% discount on our apartment homes. A culture built on purpose and core values: Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement. Equal Opportunity Employer AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by the law. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice at #J-18808-Ljbffr AVALON BAY COMMUNITIES, Inc.