Helpdesk Technician

Please note: This is an in-office position which will require working at our Draper, UT headquarters. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties BambooHR’s IT Help Desk Technicians are responsible for caring for all aspects of our office IT needs. As our ideal Help Desk Technician, you will be able to help our employees do their best work with the greatest attitude and care by troubleshooting technical issues that arise. Help end users resolve technical workstation issues (both Windows and macOS). Provision new IT equipment (laptops, monitors, and specialized A/V hardware). Provide A/V support for company meetings, including executive-led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting-ready. Troubleshoot network issues (VLANs, Routing, Switching) as they relate to workstations and A/V endpoints. Automate job responsibilities—leveraging AI tools where applicable—for continued efficiency. Contribute to the ongoing documentation and runbooks of our systems and processes. Provide occasional off-hours or offsite support for special events with advance notice. What You Need to Get the Job Done 1+ years experience in a Help Desk, Tech Support, or A/V Support role. Outstanding problem-solving skills and meticulous attention to detail. An ability to learn and communicate technical information clearly to all levels of the organization. Experience with computer hardware repair and maintenance. Ability to lift 40+ lbs and work primarily onsite in our Draper office. What Will Make Us Really Love You Associate’s Degree in related fields. Proven experience providing "white-glove" support to leadership in high-pressure environments. Experience with specialized A/V hardware (Neat, Crestron, or similar). Experience utilizing ChatGPT, Gemini, Moveworks, and/or other AI tools to improve IT workflows. Experience with Okta, Jamf Pro, or Microsoft InTune. You have basic network experience (VLANs, Routing, Switching). You are self-motivated, an ambitious learner, and a proactive communicator. What You'll Love About Us Great Company Culture that has been recognized by multiple organizations like Inc and Salt Lake Tribune. Comprehensive health, life, and disability insurance. Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life. 401k plans with up to 6% company match. $2000 Paid Vacation bonus. EAP through Headspace. Check out all our benefits that benefit you. BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know. BambooHR is an Equal Opportunity Employer--M/F/D/V Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired. For information on California Privacy Policy, click here. Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details. See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed. #J-18808-Ljbffr