Overnight Hotel Manager
Doubletree by Hilton Charlotte City Center
Job Description
Job Description
The Overnight Hotel Manager (or Night Manager) acts as the primary Manager on Duty, overseeing all overnight operations (typically 11 p.m. to 7 a.m.). Key duties include performing night audits, reconciling financial transactions, ensuring guest safety, managing front desk staff, resolving guest issues, and overseeing overnight cleaning or security.
Responsibilities:- Night Audit & Finance: Reconcile daily financial activity, process payments, and run reports.
- Manager on Duty: Act as the highest-ranking employee during the overnight shift, handling emergencies, guest complaints, and high-level service recovery.
- Guest Services & Security: Supervise front desk operations, check-ins/check-outs, and conduct security walkthroughs.
- Operational Support: Coordinate with housekeeping and maintenance for overnight cleaning, room readiness, and work orders.
- Staff Leadership: Train, mentor, and supervise night staff.
- Experience: 1-2 years in front office operations or night audit supervisory roles.
- Skills: Strong communication, problem-solving, and conflict-resolution abilities.
- Technical: Proficiency in Property Management Systems (PMS) Hilton
- Availability: Willingness to work weekends, holidays, and 3rd shift hours.
As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center.
A twelve-million-dollar renovation enhances the property’s rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service café. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting, and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access.
Vacancy posted more than 2 months ago
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