Commercial Property Manager

Most commercial property management firms go quiet the day after you sign. Terra Firma was built to be the opposite. We're hiring the property manager who wants to own that reputation, not just work inside it. Terra Firma manages commercial condo associations across the Phoenix metro. We're a boutique firm. 35 properties, built entirely on referrals, zero marketing spend. Boards and owners find us because someone who got burned by an inattentive firm asked around, and our name kept coming up. This isn't a coordinator role supporting someone else's portfolio. You'll own it. Day-to-day operations, board communications, vendor relationships, and financials. Paula builds the business and holds the key relationships. You run the work. WHAT THE WORK ACTUALLY LOOKS LIKE This job is heavy on detail, heavy on communication, and built around deadlines that don't move. You'll manage 30+ commercial condo associations at once. Each has its own board, its own budget, its own vendors, and its own owners who expect a reply when they email. Board meetings get prepared, facilitated, and documented. Annual budgets get built and presented. Monthly reports go out on time. Every time. There is no slow season. There is no someone-else-handles-that. A board member calls about a facilities issue at 7 pm, and you return the call. A budget meeting is two weeks out, and the numbers are right. A vendor drops a service contract, you solve it. Not by asking what to do. By handling it. You'll work with board members who disagree with each other, owners who don't like the rules, and vendors who don't follow through. Emotional intelligence isn't a soft skill here. It's the job. The wrong person torches relationships we spent years earning. If that sounds like more than you want to carry, this isn't your role. If it sounds like the work you're good at and proud of, keep reading. WHO BELONGS HERE Care Like an Owner. These properties aren't addresses. They're someone's investment. You treat every owner relationship and every maintenance issue as if it belongs to your own family. The boards that stay with us for years don't stay because we're cheap. They stay because they trust us. Figure It Out When something unfamiliar lands on your desk, like a declaration you've never seen or an issue with no obvious answer, you don't push it up the chain. You find the resource, make the call, and document the decision. "Waiting to be assigned" isn't in your vocabulary. Bring the Energy, small office, contagious energy, good and bad. People should leave a conversation with you feeling taken care of. Not because you told them what they wanted to hear. Because they could tell you were on it. Solid Ground: When you tell a board something will happen, it happens. You don't over-promise to win someone over. You don't blow a deadline without a heads-up. Terra Firma's reputation for responsiveness exists because the people here actually operate that way. PAY AND PATH Base salary: $82,000/year. That's the floor, not the ceiling. Earning potential: $95,000 to $105,000+ with an annual performance bonus and commission on new management contracts. As the portfolio grows through your work, you earn from that growth. The commission upside is real. Benefits: health insurance, HSA, PTO, and pet insurance. WHY TERRA FIRMA A reputation built entirely on referrals. Clients send us their network because we do what we say. A small team where the work matters. You're not one of two hundred managers at a national firm. Direct access to leadership and a clear path to grow with the company. A business that's actively growing and needs this role done right to scale. THE HIRING PROCESS • If your background fits, we'll set up a 15-minute phone call. • We'll send a few written questions. Reply by email within about 15 minutes. • If we both want to keep going, a 45-minute interview in person. • A working session where you'll see how we operate and handle a sample scenario. • If it's a fit, welcome to the team. • If you read this far, you already understand something most applicants don't. This role isn't for everyone, and that's the point. The people built for it will see themselves in this description. If that's you, apply. Responsibilities: • Own day-to-day management of 30+ commercial condo associations — board communications, maintenance coordination, financials, and compliance without requiring ownership involvement on routine issues. • Prepare, facilitate, and document all board meetings — Annual Meetings, Budget Meetings, Special Meetings — including agendas, minutes, and management reports delivered on schedule. • Produce and present annual association budgets and monthly/quarterly financial variance reports for each property in the portfolio. • Manage vendor relationships and service contracts — assign, coordinate, and oversee contractors to ensure work is completed correctly and associations aren't overpaying. • Maintain direct, responsive communication with boards and individual owners — return calls and emails promptly and handle issues before they escalate. • Ensure compliance with condo declarations, bylaws, rules, and regulations, and Arizona association law across the full portfolio. • Conduct regular property visits and inspections; report findings and coordinate corrective actions as needed. Qualifications: Required: • Active Arizona Real Estate License. • Experience managing commercial boards and associations (HOA/COA or commercial portfolio management). • Familiarity with condo declarations, CC&Rs, bylaws, and Arizona association law. • Proficiency in Excel and Microsoft Office. • Experience running board meetings (Roberts Rules of Order). • Available for 24/7 emergency response as needed. You do NOT need: • Yardi experience not required — a plus if you have it. • Specific degree not required — demonstrated experience in the role matters more. Compensation: $75,000 - $85,000 yearly

• Own day-to-day management of 30+ commercial condo associations — board communications, maintenance coordination, financials, and compliance without requiring ownership involvement on routine issues. • Prepare, facilitate, and document all board meetings — Annual Meetings, Budget Meetings, Special Meetings — including agendas, minutes, and management reports delivered on schedule. • Produce and present annual association budgets and monthly/quarterly financial variance reports for each property in the portfolio. • Manage vendor relationships and service contracts — assign, coordinate, and oversee contractors to ensure work is completed correctly and associations aren't overpaying. • Maintain direct, responsive communication with boards and individual owners — return calls and emails promptly and handle issues before they escalate. • Ensure compliance with condo declarations, bylaws, rules, and regulations, and Arizona association law across the full portfolio. • Conduct regular property visits and inspections; report findings and coordinate corrective actions as needed.

Compensation:
$75,000-$85,000 per year