Kia Service Advisor

Service Advisor PositionCampbell Kia of Missoula is looking for a service advisor to join our team! As a service advisor you will check service customers in, review work being performed, and provide a customer focused approach to the service process with updates, advice, and briefing. This job is great for someone who enjoys engaging with our community, building relationships, and looking for a flexible schedule allowing for 3 day weekends.BenefitsFlexible 4 / 10 work scheduleCompetitive compensation package (base + commission: historical advisor average pay $80,928)Medical, dental, vision and life insuranceIRA assistance planPaid time offPaid trainingOpportunities for growthEmployee discounts on vehicle purchase, parts, service and moreResponsibilitiesGreet customer warmly and assess reason for visitThe service advisor/writer is responsible for the entire customer service experienceGenerate estimates, suggest services and advise of any current promotional products/servicesAdvise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specificationsCommunicate to the customer on targeted completion timeFollow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up timeDocument repair and maintenance changes on repair orderResolve customer complaints and questionsEstablish and maintain strong positive working relationships with customers to encourage repeat and referral businessThe service advisor will maintain customer service index (CSI) ratings as set by dealership service managerQualificationsExperience is required (1 years)Minimum high school diploma or GED equivalentExcellent customer service skillsStrong written and communication skillsConsistent and stable work historyValid driver’s license and clean driving recordProfessional appearance and work ethicGreat organizational skillsAbility to read, write and speak English fluentlyPrior experience with Tekion DMS preferred but not requiredResume must be uploaded, and online assessment completed for immediate considerationApplicants must pass pre-employment testing to include background checks, MVR, and drug screenAbout Us:Campbell Auto is a fourth-generation company, family-owned and operated with beginnings that go back to 1974. We are community-driven and have had the privilege of partnering with over 2 dozen non-profits. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.