Healthcare Advocate | Onsite: Biloxi

Healthcare AdvocateThe Healthcare Advocate serves as the frontline of Carenet's member and patient experience, ensuring every interaction is handled with accuracy, empathy, and compliance. This role is critical in delivering high-quality healthcare support that improves access to care, strengthens member satisfaction, and reinforces trust in Carenet's services.By consistently executing service expectations and adhering to regulatory and client requirements, the Healthcare Advocate directly supports operational performance, service quality, and brand reputation. The role also contributes to continuous improvement by accurately documenting interactions, identifying issues early, and participating in coaching and quality programs that enhance overall service delivery.Compensation: At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Advocate is $15.00 per hour.Health, dental, and vision insuranceA 401(k) plan with company matchPaid time off (PTO) and holidaysFlexible spending accounts (FSAs)Employee wellness programsCareer development opportunitiesWhat You Will Do:Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member supportProvide accurate information and guidance while demonstrating empathy and professionalismFollow approved scripts, workflows, and escalation proceduresDocument member or patient interactions accurately and completely in required systemsIdentify and escalate issues that require additional support or resolutionMaintain adherence to schedules, attendance policies, and break requirementsParticipate in coaching sessions, quality reviews, and team meetingsSupport operational initiatives aimed at improving service quality and member experienceStay current on healthcare processes, systems, and compliance requirementsMaintain confidentiality of all sensitive member and organizational informationQualifications:High school diploma or equivalent required; college coursework preferredMinimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferredStrong verbal and written communication skills with a strong patient- and service-focused mindsetAbility to follow structured processes, scripts, and compliance requirements consistentlyBasic computer literacy and ability to navigate multiple systems simultaneouslyStrong attention to detail and ability to accurately document informationAbility to handle sensitive information with professionalism and discretionWillingness to learn healthcare terminology, systems, and workflowsAbility to perform effectively in a fast-paced, metrics-driven environmentAdditional Information:Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.