Customer Service Representative

Job Title

Join our vibrant, fun-loving team where no two days are ever the same! We're a diverse squad of problem-solvers, dedicated to delivering the best customer service in the city. As the first smiling faces our visitors see and the last ones they interact with, we're always ready to rise to the occasion, tackle challenges head-on, and ensure that everything runs like clockwork. Whether it's greeting the early birds at the Brighton Recreation Center or sending off the last guest at the Brighton Oasis Family Aquatic Park, we're here to make every experience a splash! We're the heartbeat of both of these amazing facilities, managing daily operations with a passion for excellence and a commitment to making each day better than the last. We work together, with positive energy and a can-do attitude, to make sure everyone leaves with a smile and unforgettable memories. Looking for someone who thrives in a fast-paced environment, can rock both independent and team tasks, and always provides friendly, respectful service that embodies the City of Brighton's core values. If that sounds like you, we want to meet you! Not a benefitted position. Receives Rec Center Family Pass Sick Leave - 1 hr of Sick Leave per 30 hrs worked Hours Per Week: 10-30 *Hours vary on scheduling needs*

This position receives direct supervision from the Recreation Facilities Coordinator. This position does not supervise others.

Examples of Essential Responsibilities and Duties:

• Provides the highest level of customer service to all patrons that enter the Brighton Recreation Center and Brighton Oasis Family Aquatic Park.
• Welcomes patrons, directs individuals to proper locations, provides information, collects fees, facilitates registrations, and assists the public in person and over the telephone.
• Checks out equipment and inventory, and accounts for checkouts.
• Assists in maintaining various records such as inventory, receipts, memberships, reservations, and minor financial accounts.
• Maintains daily records of participants.
• Cleans and organizes equipment, supply, and storage rooms; assists in organizing equipment and materials for recreation activities.
• Ensures the facility is maintained in a clean and safe manner.
• As needed, contacts appropriate staff to address pressing maintenance issues during non-business hours.
• Ensures all possible safety measures are observed.
• Responds to emergency situations as required.
• Facilitates proper opening and closing procedures.
• Maintains accurate documentation including all accident and incident reports.
• Provides facility promotion and positive public relations through interactions with the facility patrons.
• Performs basic maintenance tasks, including sweeping, mopping, or vacuuming as needed.
• Ensure that all areas are fully stocked with appropriate supplies, such as cleaning supplies and towels in workout areas, paper supplies in locker rooms.
• Performs duties relating to registration and collection of fees for participants in all recreation activities.
• Performs routine office duties including typing, answering phones, and copying materials and all other front desk tasks.

Qualifications:

• Incredible customer service, communication, teamwork, problem-solving, and people skills.
• Perform general clerical work including maintenance of appropriate records and compiling information for reports under minimal supervision.
• Ability to work with the public effectively.
• Ability to handle emergency situations such as fire alarms and injuries.
• Understand and carry out oral and written directions.
• Write clearly, concisely, and legibly.
• Learn to use a recreation computerized registration program and use calendars, and email.
• Operate office equipment including computer terminals at a speed necessary for adequate job performance.
• Ability to multi-task working in a high-paced environment.
• Establish and maintain effective working relationships with co-workers, supervisor, and the public.

Education and Experience:

• Graduation from high school or equivalent and experience involving public contact.

Physical Requirements:

• Ability to lift 50 lbs.

Special Requirements:

• Must be 18 years of age.
• Possession of a valid Colorado driver's license with a good driving record.
• Must obtain Standard First Aid and CPR certification within six (6) months of hire date.
• Bilingual English/Spanish highly preferred.

Benefits:

This position is not eligible for benefits.