Customer Service Professional

Job Description

Job Description

Position Overview

Were looking for a Customer Service Representative (CSR) to join our growing team. The ideal candidate is detail-oriented, organized, and committed to ensuring client satisfaction. You'll play an important role in supporting our clients, assisting our agents, and helping the agency continue to grow.

Responsibilities

Responsibilities

Provide excellent customer service through phone, email, and in-person interactions.

Assist clients with policy questions, billing inquiries, and service requests.

Maintain accurate records and complete all assigned tasks in a timely manner.

Support the agency team with administrative tasks and client follow-ups.

Ensure compliance with agency and carrier standards.

Requirements

Qualifications

Strong attention to detail and organizational skills.

Ability to manage multiple tasks effectively.

Excellent written and verbal communication skills.

Proficiency in basic computer applications and agency systems (training provided).

Prior customer service or insurance experience preferred, but not required.

Benefits
Hands on Training###Career Growth Opportunities###Mon -Fri Schedule###Health Insurance###Dental Insurance###Vision Insurance###Life Insurance###Paid Time Off (PTO)###