Field Support Engineer

Field Support Engineer

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

We are seeking a Field Support Engineer to ensure the operational success of Saronic's autonomous systems in customer environments. This role is focused on software readiness, system stability, troubleshooting, and customer mission support, serving as a critical bridge between deployed systems, customer operations, and internal engineering teams.

Unlike forward-deployed or product focused engineering roles, this position emphasizes operational execution over feature development. You will work closely with customers, Field Service Representatives (FSRs), depot teams, and internal software engineers to support system bring-up, diagnose issues, and ensure deployed software performs reliably during real-world missions.

You will play a key role in enabling customer success—keeping systems running, restoring capability when issues arise, and translating operational feedback into actionable improvements for Saronic's software teams.

Key Responsibilities

• Support customer activities during system activation, operational readiness programs, training events, and live missions
• Participate in system bring-up activities alongside depot teams and Field Service Representatives
• Provide software support during customer operations, both on-site and remotely
• Ensure deployed systems are configured, validated, and mission-ready prior to operational use

Software Troubleshooting & Diagnostics

• Perform remote and on-site troubleshooting of deployed system software, diagnostics, and telemetry
• Analyze logs, system state, and network behavior to identify root causes of software issues
• Support recovery actions including configuration corrections, restarts, updates, or rollbacks as needed
• Escalate complex issues appropriately while minimizing mission impact and operational risk

System Stability & Readiness

• Validate software baselines, configurations, and dependencies for mission use
• Support software updates, patches, and configuration changes in controlled operational environments
• Monitor system health and performance to proactively identify risks to mission execution
• Operate with a strong bias toward safety, stability, and predictability in customer environments

Customer Engagement & Enablement

• Serve as a software-focused technical point of contact for customers during deployments and operations
• Assist operators in understanding system behavior, limitations, and recovery procedures
• Work in secure and controlled environments in accordance with customer and program requirements

Feedback Translation & Internal Collaboration

• Capture and synthesize customer feedback, operational issues, and mission observations
• Develop structured internal updates and reports based on field experience
• Partner with internal software teams to translate operational issues into actionable improvements
• Contribute to continuous improvement of software supportability, usability, and reliability

Documentation & Process Improvement

• Document troubleshooting workflows, common failure modes, and recovery procedures
• Contribute to operational best practices for deployment, support, and sustainment
• Help improve internal readiness, support, and mission execution processes over time

Qualifications

Required

• Strong software engineering background with experience in Python, C++, Rust, or similar languages
• Experience supporting deployed software systems in operational, fielded, or customer-facing environments
• Ability to diagnose and troubleshoot complex systems using logs, telemetry, and diagnostics
• Understanding of networking fundamentals including TCP/IP, UDP, and distributed systems behavior
• Comfortable working across software, hardware, and operational teams
• Willingness to travel up to 50% to Saronic and customer locations
• Ability to obtain and maintain a security clearance

Preferred

• Background in robotics, autonomy, embedded systems, or complex distributed platforms
• Experience supporting systems in maritime, defense, aerospace, or other mission-critical domains
• Familiarity with sensors such as cameras, radar, GPS, and IMUs from an integration or support perspective
• Experience working alongside field service, depot, or sustainment teams
• Strong written and verbal communication skills for customer-facing and internal reporting contexts

Benefits:

Medical Insurance: Comprehensive health insurance plans covering a range of services

Saronic pays 100% of the premium for employees and 80% for dependents

Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents

Time Off: Generous PTO and Holidays

Parental Leave: Paid maternity and paternity leave to support new parents

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Retirement Plan: 401(k) plan with company match

Stock Options: Equity options to give employees a stake in the company's success

Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline

Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Saronic CCPA Notice for Candidates and California Employees

If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3). Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.