Coordinator II, Performance Monitoring

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best‑in‑class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non‑commercial specialty pharmacy is centralized at our custom‑designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life‑changing therapies to patients who need them—faster. What Performance Monitoring contributes to Cardinal Health: Performance Monitoring is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. Responsibilities: Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit. Conduct case audits to ensure correct process steps have been followed for the “patient journey”. Monitor calls and provide effective written feedback. Maintain knowledge of the client’s program and product/service offerings. Interpret and transcribe inbound and outbound calls from patients and health care providers. Identify adverse events when monitoring calls. Ensure documentation is in order following client regulatory guidelines. Identify trends and training needs from call monitoring and elevate appropriately. Work effectively with dynamic, integrated task teams. Maintain a work pace appropriate to the workload. Qualifications: HS Diploma, GED or technical certification in related field or equivalent experience, preferred. 2 years’ call center or transcriptionist experience preferred. Certified Medical Transcriptionist (CMT) qualification would be an asset. 2 years’ quality review experience preferred. Knowledge of medical terminology preferred. Exceptional listening skills required. Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.). Multi-tasking, time management and prioritization skills considered an asset. Bilingual Spanish would be an asset. Work Schedules: Training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (8-hour shifts, 40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST. Remote Details: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment Compensation: Anticipated hourly range: $18.35 per hour - $26.40 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 10/23/2026. EEO Statement: Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Company Overview: Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future. #J-18808-Ljbffr