Patient Coordinator - Business Assistant II

Business Assistant II (Patient Coordinator)

Be the first smile they see—and the reason they return.

At East Nashville Family Dentistry, our front office is the heart of our practice, and we're searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like family—including those with special needs and individuals from our community partners. You'll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If you're organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you.

Pay: Range between $20.00 and $24.00 an hour depending on experience and skills

Benefits Include:

• Health, Dental, and Vision Insurance—and so much more! Take care of your smile (and everything else) with coverage that's worth bragging about.
• Paid Time Off (accrue 2 to 3 weeks per year based tenure) + 6 Paid Holidays—hello, work-life balance! Because life's too short not to enjoy a long weekend, a beach day, or a good old-fashioned do-nothing day.
• 401(k) Program Plan for your future self—the one who's sipping coffee on a porch somewhere, feeling grateful you started now.
• On-the-job training We'll set you up for success with real training, not just with a "figure it out and good luck" method.
• Supportive, team-driven office culture Work with people who have your back, celebrate your wins, and never let you eat birthday cake alone.

What You'll Do:

• Greet and check in patients, helping them feel welcomed and at ease You're the first smile they see—and the reason they relax before the appointment even starts.
• Answer a multi-line phone system and schedule appointments Think of yourself as an air-traffic controller for smiles—keeping schedules on point and patients happy.
• Verify insurance eligibility and pre-authorize benefits You'll decode insurance plans like a pro (no secret handshakes required) and make sure patients know what's covered before they even ask.
• Guide patients through financial arrangements and treatment scheduling Because sometimes dentistry needs a translator—and you're the friendly guide making it all make sense.
• Collect and post payments from patients and insurance companies You'll keep the numbers in check without making it feel like a math class—because billing should be smooth, not stressful.
• Answer questions with clarity, professionalism, and empathy You're the calm, kind voice patients remember—the one who makes everything (even root canals) sound a little less scary. Sometimes this will include adding codes to the ledger to attach to the treatment plan.

What You Bring:

• High school diploma or equivalent (higher education preferred)
• Minimum of 2 years' experience in a dental administrative role
• Knowledge of dental insurance processes and verification
• Experience with dental software (Denticon)
• Strong attention to detail and excellent communication skills
• A collaborative, can-do attitude and a desire to make each patient feel valued

Think you've got the personality, hustle, and heart to be the face of our front desk? We'd love to meet you—apply today and let's get this started!