Sup. - Client Implementation

Job Responsibilities and Requirements The Supervisor - Client Implementation will have supervisory accountability over a designed group of Implementation Specialists supporting the RSL Account Implementation processes specific to their assigned regions. They will drive the process through direct involvement, partnership with the Account Management team, National Practice Leaders, and Sales, and work in collaboration with internal partners (field support/service resources). They will support and oversee the mentorship, training, and team guidance responsibilities for their regional teams, and work in conjunction with their regional counterpart on case assignments, process and procedural updates, and case load balance. They will carry a limited case load of highly complex or high exposure accounts. Implementation Provide guidance and leadership as a Subject Matter Expert to ensure successful implementation, enrollment, and ongoing support for assigned clients and territories. Lead a limited block of highly complex new client installation calls for assigned policyholders/sales offices (including accounts-assigned clients). Proactively communicate with the policyholder to ensure appropriate setup and understanding of RSL systems, tools, and processes, including billing, contracts, and web tools. Create and deliver new policyholder administrative kits accurately and timely. Identify, research, and coordinate the resolution of client-level issues for new clients. Coordinate fulfillment, tracking, billing, and inventory processes for all enrollment communication materials. Interface with IS and the RSO Service team to develop solutions to broker and client needs, and proactively communicate/document potential issues. Work with marketing and other business partners to ensure appropriate delivery of products and services. Process Improvement Report to the Director, Implementation and support the continued refinement and management of the Account Implementation process to increase effectiveness and client satisfaction. Develop, enhance, and manage specific, reportable implementation metrics in accordance with the organization’s goals and requirements. Support the creation and maintenance of all applicable supporting tools on the company intranet to ensure easy and ongoing access to current materials. Advocate for cross‑functional process improvements and accountability to improve client perceptions. Collaborate with cross‑functional departments as necessary to ensure successful implementations and superior client service. Leadership Support the performance development of the regional team; engage team members in talent management and development opportunities, and build a positive and respectful work environment. Drive the implementation and measurement of best practices to continually enhance team efficiency and effectiveness. Model and drive company values in the department. Required Knowledge, Skills, Abilities and/or Related Experience Bachelor’s Degree (BS/BA) 5 years of related experience, including client/implementation management, preferably in an employee benefits organization Life and Health license desirable Experience with group benefits claims/eligibility and reporting systems is desirable. Proven success influencing remote staff and cross‑functional resources. Strong knowledge of group disability, life insurance, and other employee benefits (AHIP, LOMA, or CEBS preferred). Excellent presentation, influencing, and written/verbal communication skills. Proficient in Microsoft Office and able to master applicable RSL and Matrix systems and processes. Proven ability to meet tight deadlines and strong analytical and problem‑solving skills. What We Offer At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. We offer a competitive pay package and a range of benefits to support team members’ financial, physical, and mental wellbeing. Our Benefits Annual performance bonus for all team members Generous 401(k) company match that is immediately vested A choice of three medical plans (including prescription drug coverage) and a company contribution to Health Savings Accounts for High Deductible Health Plan enrollees Dental and vision coverage options Company‑provided Life & Disability Insurance Family‑friendly benefits including Paid Parental Leave & Adoption Assistance Hybrid work arrangements for eligible roles Tuition reimbursement and continuing professional education Paid Time Off – new hires start with at least 20 days of PTO per year plus nine company paid holidays; PTO may increase with tenure Volunteer days, community partnerships, and Employee Assistance Program Employee Resource Group program to connect with colleagues nationwide Our Values Integrity Empowerment Compassion Collaboration Fun EEO Statement Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, disability, or any other classification protected by federal or state law. Your opportunity for employment depends solely on your qualifications. #J-18808-Ljbffr Reliance Matrix