DSHS ESA Child Support Enforcement Officer 3 - Lead Worker

Child Support Enforcement Officer 3 - Lead Worker (Customer Service Team)

The Division of Child Support is currently seeking a permanent Support Enforcement Officer 3 professional to join our Customer Service Team located in Tacoma, WA. This is a great opportunity to expand your current skills and advance your career as a Child Support Officer within the Department.

As a Support Enforcement Officer 3 (SEO3) on the Customer Service Team, you will work in collaboration with the supervisor and fellow SEO3 to maintain accountability of Support Enforcement Technician team members by assisting with the assessment of individual and overall team performance by educating, informing and intervening when necessary. This includes serving as a trainer, auditor, researcher, and resource person promoting the success of all staff.

Some of what you will do:

• Serve as a lead worker and provide direction and training to clerical support staff who help customers at the front counter and over the phone
• Serve as a lead worker and provide direction and training to internal and external staff who collect, establish, and enforce child support and medical obligations
• Make critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions
• Audit work and workflow to ensure adherence to Federal and State guidelines
• Analyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to the legal determination of paternity and establishment/enforcement of financial and medical child support
• Train support staff in all aspects of child support clerical duties
• Maintain technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team
• Assist supervisor in developing/implementing training plans and performance management plans
• Provide ongoing assistance regarding policies and procedures

What we are looking for:

• Knowledge of State statutes and Federal regulations, court decisions, paternity proceedings, accounting and collection practices, legal rights, and remedies in support enforcement
• Excellent customer service
• Experience with accounting and collection practices related to support enforcement
• Case knowledge and time management skills
• Excellent interpersonal skills and positive attitude
• Investigative and interview skills to find information from various sources
• Ability to multi-task, prioritize workload, organize, and be responsive to change

Who should apply?

• Professionals with two years of experience as a Washington State Support Enforcement Officer AND one of the following:
• An additional four years of full-time debt collection or support enforcement related experience
• Two years of college level coursework AND an additional two years of experience related to support enforcement, debt collection, or a related field.
• A Bachelor's degree or higher level.

Interested? Apply today! Fill in the application including current contact details for three professional references and attach the following:

• A current chronological resume
• A cover letter explaining how you see the role of an SEO3 on the Customer Service Team in relation to leadership and how you, in your role as a lead worker, influence the overall productivity and morale of the team

Questions? Please contact View email address on click.appcast.io or call Talent Acquisition main line View phone number on click.appcast.io and reference job number 04462.

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.