Technical Program Manager, Software Deployments

Sr Technical Program Manager, Software Deployments At Axon, we’re on a mission to Protect Life. We’re explorers who pursue society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Here you’ll take ownership and drive real change while growing in a fast‑paced, meaningful environment. Your Impact Axon is a global leader in public safety technology dedicated to protecting life and making communities safer. As a Technical Program Manager, you will lead complex, enterprise‑grade SaaS deployments that empower customers to manage information effectively. Location & Travel US‑based hub sites: Atlanta, Boston, Scottsdale, Seattle, New York or Sterling metro areas Travel 40–50% Reports to Director, Program Management What You’ll Do Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines. Manage multiple medium to large‑sized projects with a focus on timelines, scope, and budget control. Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards. Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines. Support program planning activities through effective work estimation processes. Oversee program‑level change management activities, working closely with client partners and internal stakeholders. Develop comprehensive documentation to support customer acceptance and revenue recognition. Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams. Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes. Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions. Mentor junior project managers and support the recruitment process to strengthen the program management team. What You Bring Bachelor’s Degree in Business, Information Systems, Technical Engineering, or equivalent experience. PMP certification highly preferred. 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management. Strong proficiency in technical project management tools to track, manage, and deliver on objectives. Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders. Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals. Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences. Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction. Must pass a CJIS background check and maintain confidentiality of highly sensitive information. Benefits that Benefit You Competitive salary and 401(k) with employer match Discretionary paid time off Paid parental leave Fitness programs Emotional & mental wellness support Snacks in our offices Equal Employment Opportunity We are an equal‑opportunity employer that promotes justice, advances equity, values diversity, and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances—and empowering all of our employees to do their best work. #J-18808-Ljbffr Axon