General Manager

DESCRIPTION

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to create a positive work environment for our team members, deliver outstanding guest service, and financial profitability

Specifically, you would be responsible for performing the following tasks to the highest standards:

Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, overseeing sales and marketing initiatives, and revenue management

Implementing and complying with all company policies and standards, and state and federal law

Responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

Ensure guest and team member satisfaction, using brand tools, Trip Advisor, and engagement surveys

Monitor and develop team member performance by providing supervision and professional development, evaluations, conducting counseling and improvement plans, and delivering recognition programs

Adequately staff, and retain team members, including, recruiting, onboarding, and training team members

Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies

REQUIREMENTS

• 2 years of General manager experience
• Experience managing a hotel
• Hilton brand experience (Preferred)