Business Support Specialist

Salary: $27.69 - $38.77 Hourly
Location : New Port Richey, FL
Job Type: Full Time
Job Number: 14065-0626
Department: Building Construction Services
Division: Building Construction Services Administration
Opening Date: 06/22/2026
Closing Date: 7/2/2026 11:59 PM Eastern
Salary Range: $27.69 - $38.77
Pay Grade: SN40 (Salary Non-exempt position)
Salary Disclosure: Pay rates are based on education, skill, experience level and internal equity.


General Description
JOIN OUR TEAM AS A BUSINESS SUPPORT SPECIALIST
The Business Support Specialist acts as a liaison between Pasco County and the local business community. This role involves providing expert guidance on permitting questions as well as general guidance on questions relating to opening a business in Pasco County. This role is responsible for fostering strong relationships with local businesses, streamlining communication, and ensuring efficient navigation through the permitting system using Accela. The Business Support Specialist will collaborate closely with internal departments to support economic development and ensure regulatory compliance. This role involves technical work in office and out in the field.

Essential Job Functions

• Assists new and prospective small business owners in Pasco County by answering questions and offering support throughout the startup process, including permitting, licensing, and connecting them with relevant resources.
• Presents and prepares presentations to community and business organizations on how to do business in Pasco to include land use, change of use, new construction permitting, and alterations; will work closely with the planning department.
• Meets with Developers, Contractors, Office of Economic Growth, and other county departments.
• Utilizes Accela software to manage, track, and support permit applications and workflows.
• Proactively network with local businesses to understand needs and promote Pasco County services.
• Coordinates with Planning, Building, Engineering, and other departments to resolve permitting issues and ensure timely approvals.
• Develops and maintains informational materials and resources to assist applicants.
• Attends horizontal and vertical roundtable meetings as well as TBBA meetings as needed.
• Identifies and assesses improvement opportunities.
• Confers with supervisors, inspectors, contractors, the general public and others regarding code interpretations, and related issues
• Responsible for explaining departmental procedures to customers in order to facilitate permit issuance; directs customers to appropriate divisions for required services.
• Acts as a Liaison between client and Pasco County Government.
• Ability to lift and/or move up to 45 pounds and also push or pull heavy objects by using hand trucks, carts or provided devises.
• Performs all related work as required.

Knowledge, Skills and Abilities

• Knowledge and intense understanding of the permitting process from start to finish.
• Ability to read and interrupt construction documents with the ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Knowledge of local government and regulatory processes.
• Ability to coordinate among County staff, contractors, partners, and business owners.
• Ability to review building permit applications, documents and plan submittals to ensure accuracy and compliance.
• Ability to building and maintain professional relationships with diverse stakeholders.
• Ability to understand established building codes as they apply to our projects.
• Ability to maintain records and to prepare and submit reports.

Minimum Requirements

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.


EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college or university with a Bachelor's Degree in Business Administration or related field and (2) years of direct experience in permitting environment, or construction experience in a governmental or regulatory agency OR an Associate degree and four (4) years of direct experience OR graduation from high school or possession of an acceptable equivalency diploma and six (6) years or direct experience. One (1) year of customer service with frequent public contact. Proficient in Accela and Microsoft Suite.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid State of Florida Driver's license.


ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021

Benefits include:

• Florida Retirement System (FRS) retirement plan
• PTO (Paid Time Off)
• Paid holidays
• Group insurance
• Tuition reimbursement
• Deferred compensation
• Medical leave pool
• Annual medical leave buy-back
• Mid-management/Professional grade, and management personnel may receive 40 hours of admin leave per calendar year.

Effective July 1, 2011, FRS members must contribute 3% of their salary as retirement contributions, on a pre-tax basis (the salary is reduced by the amount of the employee contribution before determining the federal income tax deduction). The employer will automatically deduct the employee contributions.
01


I am aware that the following supplemental questions will determine my eligibility for this position.

• Acknowledge
• Decline

02


Are you a current Pasco County BOCC employee?

• Yes
• No

03


Which best describes your highest level of COMPLETED education?

• GED
• High School
• Associate degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• None of the above

04


Which best describes the years of direct experience in permitting environment, or construction experience in a governmental or regulatory agency you have?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

05


Which best describes the years of experience you have in customer service duties involving frequent public contact?

• Ten or more years of experience
• Nine years but less than ten
• Eight years but less than nine
• Seven years but less than eight
• Six years but less than seven
• Five years but less than six
• Four years but less than five
• Three years but less than four
• Two years but less than three
• One year but less than two
• Less than one year of experience

06


Are you proficient in Accela and Microsoft Suite?

• Yes
• No

07


Do you possess a valid Florida driver's license or have the ability to obtain the license within 30 days from date of hire?

• Yes
• No

08


Are you a veteran who served as a member of the armed forces of the United States during a period of war, defined in Title 38, U.S.C., and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran? (SUPPORTING DOCUMENTION IS REQUIRED AT THE TIME OF SUBMISSION OF APPLICATION OR NEXT BUSINESS DAY).

• Yes
• No

09


I hereby acknowledge that Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law, and consent to pre-employment drug/alcohol testing, and agree to abide by the program and policy if employed by Pasco County BOCC.

• Acknowledged
• Declined

10


Are you legally authorized to work in the United States? Note: If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment.

• Yes
• No

11


Have you recently retired from the Florida Retirement System (FRS) Pension Plan or Investment Plan within the last 6 months?

• Yes
• No

12


Please specifically explain how your prior work experience and education match the qualifications for this position. (1000 characters or less)
13


How did you hear about this position?

• Billboard
• Facebook
• Friend/Family Referral
• Indeed
• Instagram
• Job Fair
• LinkedIn
• Magazine publication
• Nextdoor
• Pasco County employee
• Pasco County Facebook Page
• Pasco County website/Governmentjobs.com
• Pasco County Traffic Sign
• Utility bill insert
• X/Twitter
• YouTube
• Other

14


If a Pasco County employee referred you, please provide the name of the employee. If none, write N/A.
Required Question