Alarm Operations Manager

Job Description

Job Description

ALARM OPERATIONS MANAGER

JOB DESCRIPTION

Job Responsibilities include but are not limited to:

• Oversee all fire alarm and special hazards construction and remodel operations across multiple sites within the assigned region
• Lead, develop, and hold accountable the local operations managers at each site, with authority to hire, conduct performance reviews, take corrective action, and terminate
• Develop and execute a long-term regional strategy, including job pursuit, market and customer targeting, team skillsets, training and coaching needs, and recruiting
• Allocate labor, equipment, and resources across sites based on workload and priorities
• Monitor, consolidate, and report on revenue, gross margin, backlog, and productivity metrics for each site and for the region as a whole
• Own the annual regional budget and forecast, and hold each site accountable to plan
• Oversee job performance at every site, including WIP, percent complete, margin fade, and budget vs. actual; educate local managers on job financials and ask the tough questions when jobs drift
• Ensure accurate and timely pay applications, retainage tracking, and billing, and support AR collections
• Ensure contract and scope review is completed before job setup
• Develop, implement, and continuously improve standardized operating processes across all sites in the region
• Assist in refining company policies, workflows, SOPs, and related KPIs
• Drive the growth of the fire alarm and special hazards/suppression business throughout the region
• Oversee project lifecycle controls at all sites: turnover, submittals, permitting and AHJ approval, acceptance testing, Record of Completion, as-builts, and closeout
• Ensure a complete closeout handoff to service team management, including warranty, initial inspection, and service agreement conversion
• Oversee audits and the work instruction improvement process at all sites to ensure integrity, relevance, and consistency
• Coordinate installation for Premier Accounts across sites to ensure that customer needs are consistently met
• Keep site company licenses and individual licenses current at every site in the region
• Work with regional sales teams to develop, augment, and update the pricing program for construction sales
• Partner with the Director of Fire Alarms to prepare regional construction and resource analyses
• Identify and implement technology and process improvements across sites to increase regional productivity and profitability
• Lead the regional safety program: ensure regular job site safety audits and weekly toolbox talks at every site, deliver risk assessment training to all construction employees, provide a safe working environment, and enforce compliance with all company safety practices
• Perform other duties as assigned by the Director of Fire Alarms or executive management

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
• Safety First

• Start each meeting with a Safety Topic
• Complete Monthly Jobsite Visits/Observations at Each Site in the Region
• Hold Local Managers and Teams Accountable for All Safety Initiatives
• Track Safety KPIs (TRIR, EMR) by Site and for the Region
• Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance): Self, Local Managers, and Teams

• Communicate effectively and professionally across all sites in the region, within the department, and with internal and external customers
• Understand, Follow, and Ensure Consistent Application of HR and Safety Initiatives and Processes at All Sites
• Conduct Weekly Meetings with Local Operations Managers and the Regional Team: Superintendents, Administration, Sales, Design, etc.

• Review status on all jobs across the region: materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Assist local managers in determining jobs to be billed and monthly projections for Construction/Remodel at each site

• Timely Review and Sign Off on Site and Regional Reports
• Track and Ensure Profitability of Each Site and the Region as a Whole
• Oversee Change Order Management Across All Sites
• Promote and Track Regional Growth: stretch goal of 20%/year (Construction and Remodel site and regional goals to be discussed annually)
• Support and Ensure Adherence to All Company SOPs at Every Site: Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, Closeout and Service Handoff, etc.
• Ensure Inventory Control measures are in place at each site
• Ensure multiple bids and leverage regional purchasing volume to optimize Material Purchasing
• Manage Subcontractors across the region and ensure all subcontractor invoices are reviewed and approved prior to payment
• Review Budget vs. Actual Job Costing Details by site and review findings with local managers for improvement opportunities
• Maximize Labor Production and Efficiency across sites, including sharing labor between sites as needed, while maintaining quality standards
• Maintain Consistent Quality Control Standards Across All Sites
• Ensure Customer Satisfaction across the region and respond to Customer Satisfaction Survey feedback improvement opportunities
• Reduce Turnover and Increase Retention across all sites
• Maintain an Active Recruiting Pipeline for Key Roles
• Training

• Input and Development of Training Requirements for All Sites
• Assess skillsets and build individual development and coaching plans for local managers and key team members
• Commitment to Training at all levels, including development of local managers and future leaders
• Support NICET and state licensing advancement across the region
• Operations: Labor/Productivity, Materials Purchasing, Job Financials
• Teamwork: maintain positive interactions with local managers and teams, every site in the region, peers in other regions, Accounting, Service, etc.

Knowledge:

• Must have knowledge of fire alarm systems
• Knowledge of special hazards/suppression systems
• Understand fire protection installation requirements
• Ability to properly read fire protection blueprints
• Knowledgeable with NFPA 72, NFPA 70, NFPA 101, IBC/IFC, and all other applicable codes
• State fire alarm license required (hold or obtain); additional state licenses desirable
• NICET Level III or IV certification in fire alarm and/or special hazards preferred
• OSHA 30 required, or obtained within 6 months of hire
• Manufacturer factory training preferred
• Strong knowledge of P&L management, WIP, and job cost analysis across multiple locations required
• Experience or knowledge of Procore, Sage Intacct, and Power BI a plus
• Must possess intermediate skills in Microsoft Word and advanced skills in Excel
• Minimum education of High School Diploma or equivalent; Bachelor's degree preferred
• Valid driver's license and acceptable MVR required

Work Experience:

• 10 years of experience in installation and/or inspection of fire alarm systems
• 5+ years of experience in Business Management, including oversight of multiple sites or locations
• 3+ years of experience leading managers or supervisors across multiple locations
• 2 or more years of experience in direct profit and loss responsibility and process management
• 5+ years of experience in fire alarm or construction sales, preferred
• Experience with fire alarm and special hazards/suppression systems, preferred

Skills and Competencies:

• Self-motivated, ambitious, and interactive
• Communicative, detail-oriented, and organized
• Strategic thinker who can build and execute a regional plan
• Demonstrated ability to lead, mentor, coach, and develop managers and teams across multiple locations
• Recruiting and team-building ability
• Strong financial acumen and comfort having difficult conversations
• Excellent communication, training, and planning skills required
• Sense of pride, integrity, and organizational ability required
• Must be able to work independently and with others
• Willingness to travel regularly between sites within the region, including overnight travel

Physical Requirements and Work Environment:

• Work is performed in both office and active jobsite environments
• Must be able to climb ladders and work from lifts and elevated platforms
• Must be able to lift and carry up to [50] lbs
• Exposure to weather, noise, dust, and changing site conditions
• Must wear required PPE and follow all jobsite safety requirements