Claims Associate - INVEST

Introduction At Gallagher Bassett, we are there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. You’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Overview The Emerging Talent INVEST Program (ETIP) - Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience designed for recent college graduates to gain real-world exposure, personalized coaching, mentorship, and a clear, long-term career path in one of the U.S.’s best industries. Program Highlights 6-month paid, fully remote learning track Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience Fully remote; candidates must reside in specified states Interactive sessions, one-on-one mentorship, collaborative projects, exposure to a wide variety of industries, clients, and knowledge materials Fully paid licensing and advanced education opportunities Career progression post-graduation into claims resolution manager roles and beyond How You’ll Make An Impact What Will You Do? Over the course of the 6-month program you will be partnered with a team of peers and experienced Training Specialists to create a supportive learning environment designed to position you for successful program completion. You will alternate between self-study modules, virtual classroom-style learning, guided training modules, and hands-on application of the knowledge gained. You will progressively increase your hands-on experience to immerse yourself into the world of claims management and client service excellence under the mentorship of program mentors and training leaders. What Can You Expect? Participate in Structured Learning: Actively engage in instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations. Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost-time workers’ compensation claims. Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios. Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career. Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization. Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3 of the program, with assignments increasing incrementally as confidence and competency develop. Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision, applying training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations. Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure, and potential next steps. Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to injured employees; secure key details from medical providers and other key stakeholders. Client Service Instructions & Carrier Guidelines: Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations. Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes. About You Education Bachelor’s degree or 4-year degree from an accredited institution preferred. Candidates possessing a bachelor’s degree will receive preferential treatment; others with proven experience will be considered. Attributes Active listening skills Problem-solving mindset Adaptable to changes in procedures and technology Computer literacy, including strong familiarity with M365 products (Outlook, Word, basic Excel, and PowerPoint) Strong verbal and written communication skills Strong time management and ability to multi-task Detail-oriented Curious, learning-focused mindset Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors, including but not limited to previous experience, education, pay market-geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits. Minimum Core Benefits Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other Benefits Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall well-being Charitable matching gift program And more... The benefits summary above applies to full-time positions. If you are not applying for a full-time position, details about benefits will be provided during the selection process. Click Here to review our U.S. Eligibility Requirements We Value Inclusion and Diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on a wide range of protected characteristics. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, compensation, benefits, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Gallagher Bassett