Information Technology Associate

Are you looking for an exciting and fast-paced career?


Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

Job Summary
The Information Technology Associate (ITA) is under the general supervision of the Service Desk Supervisor, IT Supervisor II. Performs Tier 1 and routine Tier 2 client support on the Cal OES Service Desk support in a statewide enterprise environment. Responds to customer requests by phone, email, and ticketing systems, delivering technical assistance with strong customer service. Troubleshoots Windows desktops, Microsoft applications, Lotus Notes, mobile devices, printers, and endpoint hardware. Performs basic account administration in Active Directory and supports user connectivity for LAN, WAN, and wireless networks.

Supports the daily maintenance of service catalog items and workflows by processing requests, performing routine updates, and troubleshooting issues. Coordinates with the ServiceNow development team to test changes, report defects, and ensure consistent delivery of catalog services. Supports video teleconferencing equipment, basic telephone system issues. Understands fundamental data processing concepts, applies standard ITSM industry practices, documents work per Service Desk procedures, and escalates complex issues appropriately. Demonstrates effective communication, teamwork, and professionalism in a fast paced environment.

You will find additional information about the job in the Duty Statement .

Working Conditions
In Office : This position supports the day-to-day business operations which is handled in the office. This is not considered a hybrid telework position.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-522278


Position #(s):
163-161-1401-XXX

Working Title:
Information Technology Associate


Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A
$5,424.00 - $7,270.00 B
$5,930.00 - $7,947.00 C
$6,521.00 - $8,740.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
2


Work Location:
Sacramento County


Telework:
In Office


Job Type:
Permanent, Full Time


Department Information The California Governor's Office of Emergency Services (Cal OES) is committed to fostering a diverse and inclusive culture by hiring and retaining individuals from a variety of backgrounds and personal experiences. Our employees are empowered with the tools and resources necessary to meet our mission, while continuing to expand equity and inclusion efforts at all levels of the organization. We are committed to the spirit and work required to ensure the safety and resilience of every community in California.

The California Governor's Office of Emergency Services (Cal OES) is an emergency response, homeland security, and disaster recovery agency and as a result, is a dynamic and exciting place to work in a team-oriented environment. Cal OES provides training to enhance the understanding of emergency and incident management to all employees.

In the event of an emergency, employees may be contacted and requested to report to work in the event of an emergency. This contact may be outside of your normal working hours (evenings/nights, weekends, and holidays). This service may require irregular work hours, work locations other than the official duty location, and may include duties other than those specified in your official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and you may be required to relocate to emergency sites.

More information may be found here: Policy & Administration | California Governor's Office of Emergency Services
Department Website:


Special Requirements Application Package Requirements
To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678.
• List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678.
• Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the "DUTIES PERFORMED" on the State Application ( do not note "see attached resume" in this section ). Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

**A candidate pool may be established for subsequent vacancies.**
**All hires may be subject to a criminal background check.**
**We encourage applicants to apply electronically.**

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/2/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


California Governor's Office of Emergency Services
Recruitment
Attn: Human Resources
3650 Schriever Ave


Mather , CA 95655


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


California Governor's Office of Emergency Services
Human Resources
HR Unit - CH
10370 Peter A McCuen Boulevard


Mather , CA 95655
Please drop off at HR Window; Second Floor. This excludes holidays and weekends.
08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing technical support in an enterprise Service Desk or Client Services environment.
• Ability to troubleshoot Windows operating systems, desktop hardware, printers, mobile devices, and common Microsoft applications.
• Familiarity with Active Directory account administration, including password resets, group membership, and workstation authentication issues.
• Experience supporting or maintaining ServiceNow or other IT service management platforms, processing catalog requests, or troubleshooting workflow-related issues.
• Strong customer service skills and the ability to communicate technical information clearly to non technical users.
• Ability to document work clearly in a ticketing system and follow established IT processes and service management standards.
• Experience supporting basic network connectivity issues involving LAN, WAN, Wi Fi, VPN, and related technologies.
• Ability to collaborate effectively with technical teams such as Field IT Operations, Voice Services, Infrastructure, Information Security, and Solutions teams.
• Strong problem solving skills and the ability to manage multiple tasks in a fast paced environment.
• Knowledge of video teleconferencing tools and basic troubleshooting of audio/visual equipment.
• Experience with cabling, workstation setup, and hardware deployment activities.
• Ability to produce user instructions, quick guides, or training materials when needed.
• Strong organizational skills, attention to detail, and the ability to follow established procedures.
• Willingness to learn new technologies, tools, and enterprise systems as required.
  

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website:
Human Resources Contact:
HR Unit - CH
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Statement of Qualifications
All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failure to include an SOQ may disqualify an applicant from consideration.

A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.

Please review the Duty Statement and Desirable Qualifications for this position.

SOQ FORMAT INSTRUCTIONS:

• The SOQ should be no more than two pages, single sided, double-spaced in 12-point Arial font.
  
  

PLEASE ANSWER THE FOLLOWING:

• Describe your experience creating or improving technical documentation, user instructions, or Service Desk procedures. Include examples of how your work helped improve efficiency, reduce errors, or support end users.
• Describe your experience providing technical support in an enterprise environment. In your response, include specific examples of tasks you performed related to end user support, troubleshooting, ticket documentation, and working in a fast paced Service Desk or Client Services setting.

For assistance in completing the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Basics of Writing a Strong Statement of Qualifications


For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package


Examination & Additional Information
To obtain list eligibility please click on the link below:
Info rmation Technology Associate - Exam 1749
Information Technology Associate (Leap) Exam 1998

Personal Leave Program (PLP) : Effective July 1, 2025, CalHR implemented the temporary Personal Leave Program 2025 (PLP 2025), which reduces employee pay in exchange for leave credits. The reduction amount and leave credits vary by bargaining unit. Salary range(s) listed do not reflect this temporary reduction.



Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.