Incidents Business Analyst

Job Description : We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred. Responsibilities: Manage and respond to application incident escalations Analyze incident trends and recommend preventive measures Support compliance with regulatory, data privacy, and cybersecurity standards Collaborate with internal teams to ensure timely resolution of incidents Document and improve incident and service management processes Contribute to application lifecycle activities (e.g., system retirement) Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation Requirements: AA Degree; More years of experience or higher education is acceptable Minimum of 6+ years' experience in similar role Previous incident management experience General knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements. Previous experience responding to escalation requests, application incident escalations. Previous experience analyzing incident trends MS Office, share point, teams, zooms, Office 365 Nice to have skills: Experience in incident and service management Application life cycle, retiring systems, etc. ServiceNow, Jira experience is a plus