Veterinary Receptionist

Client Service RepresentativeWe are seeking an experienced, cheerful, fun-loving, hard-working Veterinary Receptionist who thrives in a busy environment to join our team. At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Position pays $17.00-$18.75 pending on experience.Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible but not limited to:Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Scheduling and confirming appointments. Assist doctors and other staff members as neededPlacing outbound calls for follow-ups and reaching out to prospective clients.Presenting and explaining fees, including processing payments.Recommending, selecting, and obtaining products and services, including prescriptions.Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).Managing medical records, charts, reports and correspondence.Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.Last but not least, it is essential that you love your job with us - and have fun doing it!If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com