Assistant Director of Student Financial Services

Job Description

The Opportunity

The Assistant Director of Student Financial Services provides leadership and operational oversight for Student Financial Services (SFS) staff and functions including student accounts billing education benefits training compliance and customer service. This role serves as a key leader within SFS supporting the accuracy consistency and continuous improvement of departmental operations while ensuring compliance with university policies federal and state regulations and established business practices.

The Assistant Director will lead and develop staff provide guidance on complex student account and customer service matters review and analyze departmental reports and transactions and ensure the consistent application of policies and procedures across SFS operations. The position serves as an escalation point for complex account issues and independently researches discrepancies determines appropriate resolutions and recommends corrective actions.

This position will also lead departmental initiatives focused on process improvement operational effectiveness and customer service. The Assistant Director analyzes performance data identifies trends and areas of concern prepares reports and recommendations for leadership and supports audits and compliance activities.

The successful candidate will collaborate with internal departments campus partners students families and external organizations to promote consistent practices and a high level of service. This role requires strong leadership analytical communication problem-solving and decision-making skills as well as the ability to manage multiple priorities in a fast-paced environment.

About us

For over 100 years Embry-Riddle has been the worlds leading aviation and aerospace university educating more than 30000 students across residential campuses in Daytona Beach Florida and Prescott Arizona as well as through a global network of Worldwide locations and online programs. With more than 165000 alumni around the world our impact reaches every corner of the aerospace aviation defense and technology industries.

Today our faculty researchers and professional staff are advancing innovation across aviation space artificial intelligence cybersecurity autonomous systems and next-generation engineering. Working alongside industry leaders government agencies and innovators they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator researcher administrator technologist or industry professional your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery purpose and excellenceand help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year including 3 days granted upon hire and 15 days accrued throughout the year. Youll also receive 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Qualifications

Required Qualifications:

• Bachelors degree in Business Management Accounting Finance or a related field or equivalent combination of education and experience.
• Three to five years of related professional experience preferably in accounting or finance.
• Strong analytical problem-solving critical-thinking and decision-making skills.
• Experience managing multiple priorities projects and deadlines while maintaining accuracy and attention to detail.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service orientation and the ability to effectively resolve complex customer issues.
• Demonstrated ability to lead train develop and support staff.
• Ability to establish and maintain effective working relationships with diverse internal and external constituents.
• Ability to work independently exercise sound judgment and make informed decisions with limited supervision.
• Ability to maintain a high level of confidentiality and appropriately handle sensitive information.
• Proficiency with Microsoft Office Suite particularly Microsoft Excel.
• Strong organizational skills and the ability to coordinate multiple responsibilities simultaneously.
• Ability to adapt to new ideas processes technologies and organizational change.
• Demonstrated ability to manage employee relations work priorities and departmental projects.

Preferred Qualifications:

• Prior leadership experience in student financial services student accounts billing accounts receivable or collections.
• Experience working in a higher education environment.
• Experience with Campus Solutions and TouchNet.
• Experience with student account reconciliation billing payment plans refunds collections write-offs or account adjustments.
• Knowledge of federal and state regulations applicable to student financial services.
• Experience with education benefits or Veterans Affairs-related account processes.
• Experience developing and implementing business process improvements.
• Experience preparing operational reports analyzing data conducting audits and identifying process efficiencies.
  

To submit your application for this opportunity please visit the Embry-Riddle Career Site and search for requisition number R312277. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Resume
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly and provided equal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individual merit qualifications and abilities. Embry-Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visit our website.

Embry-Riddle does not accept unsolicited assistance from staffing or recruitment agencies. Agencies interested in partnering with the University should contact and should not contact hiring managers or other University employees directly.

To preserve the integrity and authenticity of our hiring process candidates are expected to participate without AI-assisted coaching real-time response generation or recording during interviews or assessments. Embry-Riddle does not use AI to automatically screen rank or select candidates.

Required Experience:

Director