IT Support Specialist

IT Support Specialist Our client is seeking an IT Support Specialist to serve as the primary point of contact for their Norwalk location. The company is in the wholesale/distribution industry and has 300 total employees globally; the Norwalk office has 50 end users including the C‑Suite. This is a great chance to join a team that offers internal growth opportunities and the ability to take ownership of the environment. The position is a 6–12 month contract to hire, with a pay rate of $30–$40 per hour. Responsibilities Serve as the primary onsite IT support resource for the Norwalk office, delivering white‑glove support to executive leadership and employees by troubleshooting and resolving Level1 and Level2 hardware, software, Microsoft365, VPN, password, and workplace technology issues while managing support tickets through resolution. Configure, deploy, and support laptops, desktops, peripherals, user accounts, and system access in a hybrid Azure Active Directory environment, while managing all technology‑related onboarding and offboarding activities. Maintain and support office technology, including conference rooms, printers, connectivity, and other workplace systems, while assisting with basic networking tasks such as VLAN configuration, network port activation/deactivation, and connectivity troubleshooting in partnership with the VP of IT. Manage IT asset inventory, equipment lifecycle, and device provisioning while participating in hardware refreshes, re‑imaging initiatives, technology rollouts, and other IT projects designed to improve the end‑user experience and operational efficiency. Collaborate with the IT Manager and global IT resources to identify process improvements, enhance support documentation, and contribute to the organization’s ongoing transition from outsourced IT support to a growing internal IT team. Experience Providing hands‑on IT support in a corporate or professional office environment. Delivering high‑touch, customer‑focused support to executive leadership or other demanding end users strongly preferred. Demonstrated ability to manage multiple support requests while maintaining excellent customer service. Supporting Microsoft365 environments, endpoint deployment, and user provisioning; experience in a hybrid Azure Active Directory environment is preferred. Knowledge & Skills Strong troubleshooting skills across Windows operating systems and Microsoft365, including Outlook, Teams, and OneDrive. Working knowledge of Active Directory, Azure Active Directory (hybrid environments), device management tools, and basic networking concepts, including VPN connectivity and VLANs. Experience with ticketing or IT service management platforms. Strong organizational, communication, and customer service skills, with the ability to interact professionally with executives and employees at all levels. Proactive, service‑oriented mindset with a willingness to learn and expand technical responsibilities. Education Degree or diploma in Information Technology, Computer Science, or a related field, or equivalent professional experience. #J-18808-Ljbffr