K-12 Onsite Technology Support Specialist (CT)

Job Description

Job Description

K-12 Onsite Technology Support Specialist

Greenwich, CT

About Eclipse Integrated Systems, Inc.

Eclipse Integrated Systems, Inc. is a nationally established Managed Services Provider (MSP) specializing in technology leadership, cybersecurity, cloud services, infrastructure management, and operational IT support for educational institutions nationwide.

As part of our continued growth within the education sector, we are seeking a professional, technically capable, and service-oriented K-12 Onsite Technology Support Specialist to support educational client technology operations within the Greenwich CT region.

This role is ideal for someone who enjoys working within modern educational environments while also benefiting from the depth, structure, nd support of a larger MSP organization.

Position Overview

The Educational Technology Support Engineer will assist with the day-to-day operational technology needs of educational environments including support for faculty, staff, administration, and students.

Responsibilities include end-user support, Google Workspace support, Apple and Chromebook support, classroom technology troubleshooting, inventory and device lifecycle management, educational application support, AV assistance, and coordination with Eclipse engineering and cybersecurity teams.

This role requires someone who is approachable, organized, technically capable, and comfortable operating within active educational environments while maintaining a high level of professionalism and customer service.

Team Structure & Support

This role operates as part of a larger Eclipse support structure and is not intended to function as a standalone IT department position.

The selected candidate will work collaboratively with:

centralized help desk personnel

senior engineering escalation teams

cybersecurity resources

project engineering staff

operational leadership and vCIO resources

The onsite engineer will serve as an important operational presence within the educational environment while leveraging the depth, processes, and escalation capabilities of the broader Eclipse MSP organization.

You will not be operating alone.

Responsibilities

Provide onsite operational technology support within educational environments

Support Apple Mac environments and Chromebooks

Assist with Google Workspace administration and support

Troubleshoot classroom technology and educational applications

Support printers, wireless connectivity, and endpoint devices

Assist with audiovisual (AV) and presentation technology issues

Support educational events, presentations, and operational technology needs

Maintain accurate inventory and asset management records

Assist with device deployment, provisioning, and lifecycle management

Support DNS filtering and web content filtering platforms

Assist with educational technology systems including SIS platforms such as Blackbaud

Coordinate escalations with Eclipse engineering and cybersecurity teams

Document support activity within the Eclipse ticketing platform

Assist with onboarding and offboarding users

Support MFA enrollment, password resets, and account administration

Perform network troubleshooting including wireless and switching issues

Participate in occasional after-hours or weekend support related to educational operations and events

Required Qualifications

5+ years of IT support experience required (educational environment preferred)

Strong customer service and communication skills

Experience supporting Apple/Mac environments (required)

Experience supporting Google Workspace and Google Admin Console

Familiarity with Chromebooks and ChromeOS management

Experience with inventory tracking and asset management

Basic networking knowledge including wireless troubleshooting

Ability to work independently while collaborating with remote engineering teams

Strong organizational and documentation skills

Professional demeanor appropriate for educational environments

Preferred Experience

Experience in any of the following areas is considered a strong plus:

K-12 or educational technology environments

Blackbaud Student Information System (SIS)

Google Workspace administration

JAMF or Apple device management platforms

Educational SaaS platforms

DNS and content filtering systems

Smart classroom systems and AV support

MSP environments

Cybersecurity awareness and MFA deployment

Compensation & Benefits

Salary range: $65,000 – $75,000 annually depending on experience

Health benefits

Paid vacation and sick time

Paid holidays

Professional development opportunities

Long-term growth potential within Eclipse Integrated Systems

Why This Role Is Different

Unlike traditional standalone school IT positions, this role combines the relationship-building benefits of working within educational environments with the depth and support structure of a full MSP organization.

You will have access to:

centralized help desk resources

senior engineering escalation

cybersecurity support

project engineering assistance

operational leadership

vendor coordination support

established tools, documentation, and operational standards

This role is ideal for someone who enjoys educational environments but wants the support and growth opportunities of an established technology organization.

Primarily Onsite Position

Eclipse Integrated Systems is a nationwide technology partner for schools, bringing over 30 years of experience in education-focused IT support, cybersecurity, infrastructure, and strategic technology leadership. Our Technology Leadership Team helps schools move beyond day-to-day support by delivering the guidance, planning, and technical expertise needed to keep their campuses secure, reliable, and ready for the future.

Company Description

Eclipse Integrated Systems is a nationwide technology partner for schools, bringing over 30 years of experience in education-focused IT support, cybersecurity, infrastructure, and strategic technology leadership. Our Technology Leadership Team helps schools move beyond day-to-day support by delivering the guidance, planning, and technical expertise needed to keep their campuses secure, reliable, and ready for the future.