Logistics Analyst

Duvel Moortgat is internationally recognized as a leader in the high-end beer segment and is the fourth largest craft brewery by volume in the United States. The Duvel Moortgat family includes Duvel USA, Boulevard Brewing Company, and Brewery Ommegang. Our beers and cocktails are built by our people, who are bound together by a devotion to our products and customers. We offer a competitive salary, employee bonus, medical/dental, 401k, educational assistance, parental leave, and other wonderful employee perks and benefits!

SUMMARY

The Logistics Analyst is an integral role in the Supply Chain organization, with dual responsibility to act as the primary customer service representative for our family of breweries interfacing with multiple wholesalers, and as a logistics analyst working internally with multiple sales divisions. The Logistics Analyst will oversee supply chain processes and product delivery by tracking and reviewing invoices, shipment status, and delivery route activity. Excellent communication skills, ability to multi-task, inventory management and prior customer service experience is required.

DUTIES & RESPONSIBILITIES

Review and manage order fulfillment of monthly beer orders from wholesaler customers

Monitor internal inventory volumes and availability on a regular basis. This can include finished goods and raw materials

Proactively identify and address situations where shipments may be delayed or affected by inventory levels

Tracks product flow from origin to delivery via web-based logistics systems and other appropriate methods of monitoring inventory and shipment vehicles

Provide proactive and regular updates to customers regarding the status of their orders

Monitor distributor inventory levels and availability on a regular basis and as required to make shipment adjustments and decisions

Maintains database(s) system of record for inventory and order fulfillment

Work with OTR/intermodal freight carrier(s) to arrange transportation of goods from brewery warehouse(s) to wholesaler warehouse(s)

Obtain spot quotes from freight carriers for FTL/LTL shipments through internal logistics channels (as needed)

Work with distributors and third-party service provider to ensure timely and efficient dunnage returns

Calculate and ensure that appropriate freight charges are billed to the customer

Identify team process improvement opportunities (proactive and reactive)

Work closely with Warehouse team to facilitate operational efficiency

Work closely with Duvel USA Sales team to facilitate sales execution and ensure customer service is satisfactory

Work closely with Production teams for all breweries to ensure production planning meets needs

Follow Standard Operating Procedures and exemplify customer service best practices

Performs other related duties and project work, as assigned

KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED

Bachelor’s degree or equivalent experience required

Previous experience working in logistics management, or a supply chain management role is required

Customer service experience required

Experience in inventory forecasting and management

Experience in warehouse shipping/receiving, and general freight

Excellent communication skills both verbal and written

Strong ability to multi-task, and superior attention to detail

Work under the guidance of team leader and alongside other team members to ensure that organizational goals are met

Self-motivated and able to work independently with limited direction

Proficiency in Microsoft Excel and Outlook

Embrace the Duvel Moortgat values: Passion, Quality, Sustainability, & Integrity

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

Continuous use of hands and fingers for typing, using a mouse, and operating office equipment

Frequent requirement to remain in a seated position for extended periods during the workday

Frequent communication with colleagues, management, and external parties via phone, video conferencing, and in-person meetings

Prolonged periods of focused attention on financial details, analysis, and problem-solving

Occasional need to stand or walk within the office environment

Occasional lifting and carrying (up to 10-15 lbs)