UX Researcher Internal Tools and AI

RESPONSIBILITIES:
Kforce has a client in Foster City, CA that is seeking a UX Researcher Internal Tools and AI.

Summary:
As the contracting UX Researcher, you will help guide design, product, and engineering teams towards the development of a suite of tools designed to support our internal workforce. You will play a pivotal role in building personas for internal user groups, ideating on unified solutions and assisting our cross-functional partners in solving the right problems, not just their symptoms.

The Research team centers itself on creating an inclusive and psychologically safe environment that drives success for individuals and the team. We strive to be good collaborators who help cross-functional teams solve problems for users, customers. A requirement for our success is our ability to welcome all relevant parties into our process.

In This Role You Will:
* Lead kick-off meetings with cross-functional teams using collaboration methods to uncover the root problem and gain alignment with stakeholders
* Select the appropriate research methods to understand the customer and company representatives to address primary and secondary needs - likely through use of diary studies, observations, interviews, and workflow diagramming
* Conduct research that allows the team to gain clarity into how internal users work and identify unmet needs and pain points to guide the development of tools and organizational changes that will improve operational efficiency and progress towards milestones and goals
* Deliver insights with appropriate narrative framing to guide immediate changes, the team's vision, and roadmap decisions
* Present findings and recommendations to improve the experiences of users; Be a staunch advocate for users in cross-functional meetings, and raise questions or challenge assumptions that are not in the best interest of our users

REQUIREMENTS:
* Master's degree or PhD in related field
* 5+ years of relevant work experience
* Experience working with enterprise or internal users
* Experience working with technical users and products

Bonus Qualifications:
* Experience building end-to-end solutions with AI
* Experience researching and/or designing for a wide range of users and abilities
* Experience working on product suites or tools that work together
* Experience working with tools used in field operations
* Experience working with autonomous vehicles or related systems

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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