Accounts Receivable Customer Service Manager

Job Description

Job Description

Accounts Receivable (AR) Customer Service Manager
Location: Sidney, OH

The Accounts Receivable (AR) Customer Service Manager is responsible for maintaining customer and vendor files while supporting Payroll Administration, Accounting, Shipping & Receiving, and Operations in accordance with company strategies, policies, and procedures.

This role requires flexibility within a dynamic environment, the ability to adapt to multiple responsibilities, and a willingness to support the success of the team. The position will contribute to improving and refining company processes, systems, and procedures while helping ensure customers receive products and services that exceed expectations.

Duties and Responsibilities

Accounts Receivable & Accounting

• Set up new customers with correct billing contacts, shipping points, FOB points, payment terms, and applicable sales tax information in the E2 System and verify synchronization with QuickBooks.
• Process all TruRebel packing slips for spare part orders, new trailers, and refurbished trailers through E2 and serve as the main backup for Base Business.
• Request freight and UPS quotes for all shipments and add costs to customer orders according to quoted customer terms.
• Schedule freight and UPS pickups for the entire plant, prepare necessary paperwork including Bills of Lading, and communicate with the Shipping area.
• Manage the sales tax process on applicable customer orders and add sales tax to orders.
• Calculate and prepare sales tax information for Accounts Payable to pay and file the Tax Liability Report.
• Manage and apply applicable credit card fees to orders according to quoted customer terms.
• Receive customer prepayments for TruRebel trailers and book them according to the Valence process.
• Process all customer invoices for the entire plant through the E2 System and ensure synchronization with QuickBooks.
• Send all customer invoices to applicable customer contacts.
• Receive customer remittances through ACH, checks, and credit card payments and process and apply them in QuickBooks to applicable Valence invoices.
• Balance and reconcile customer remittance statements to applicable Valence invoices with every remittance and verify matches on Chase Bank transactions.
• Monitor and communicate customer accounts receivable and past-due statements to customers, the Valence President, and General Manager.
• Run and evaluate the Accounts Receivable Collections Report in QuickBooks daily.
• Communicate with customers and the Valence General Manager regarding pricing discrepancies between Valence invoices and customer remittances and seek resolution.
• Monitor all Valence bank accounts through Chase daily and ensure balances are accurate.
• Follow all Chase Banking security requirements and features.
  
  

TruRebel Operations

• Create or obtain VIN and COO for new TruRebel trailer production units through applicable regulatory systems.
• Enter customer orders for TruRebel spare parts orders in the E2 System from sales-created quotes, confirming correct customer contacts, payment terms, and shipping information before processing.
• Serve as a backup to the TruRebel Operations Manager by pulling all spare parts orders according to customer orders, checking current inventory, and notifying the TruRebel Operations Manager of inventory variances.
• Serve as a backup to the TruRebel Operations Manager by packaging all spare parts orders according to customer orders.
  
  

Administration & Operations

• Answer phones as needed.
• Perform other duties as assigned by the Valence President or General Manager.
• Follow company safety policies and procedures.
  
  

Future Process Responsibilities

• Learn and carry out Valence Accounts Payable processes as a backup.
• Learn how to balance monthly sales from the E2 System to QuickBooks.
• Prepare company cash flow statements.
  
  

Education and Experience

• Proven bookkeeping and QuickBooks experience is required.
• Excellent verbal, written, and interpersonal communication skills.
• Familiarity with standard concepts, practices, and procedures in Accounting and Finance.
• Proficiency in Microsoft Office.
• Ability to efficiently navigate and develop Excel spreadsheets.
• Creative and detail-oriented with excellent scheduling, planning, and organizational skills.
  
  

Authority

• Process Shipping Packing Lists for TruRebel and Base Business.
• Process customer orders and invoices.
  
  
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Physical Requirements

• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Frequently required to stand, walk, sit, use hands to handle, manipulate, or feel objects, tools, or controls, reach with hands and arms, and climb stairs.
• Occasionally required to lift or move up to 50 pounds.
• The noise level in the work environment is usually moderate.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to communicate information and ideas verbally so others can understand.
• Ability to concentrate on a task over a period without being distracted.
• Good verbal, written, and interpersonal communication skills are required.
• Must be competent in performing basic math.
• Must have a valid Driver’s License.

JOD ID: #2905