Account Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: this is an onsite position in Egg Harbor Township, NJ. What this job involves: The Account Director serves as the strategic leader and primary point of contact for a client account, overseeing all aspects of facilities management service delivery. This senior leadership role drives operational excellence, financial performance, and client satisfaction while managing a diverse team of facilities professionals. You'll be responsible for ensuring seamless coordination across all service lines, maintaining strong client relationships at executive levels, and positioning JLL as a trusted strategic partner. This role requires balancing big-picture strategic thinking with hands-on operational oversight to deliver exceptional value and drive continuous improvement across the portfolio. What your day-to-day will look like: Lead strategic planning sessions with client leadership to align facilities operations with organizational goals and develop long-term facility roadmaps Oversee financial performance including budget management, forecasting, and P&L responsibility while identifying cost optimization opportunities Direct and mentor the facilities management team including operations managers, project managers, and specialized service leads to ensure cohesive service delivery Conduct regular client meetings and executive briefings to review performance metrics, address concerns, and present strategic recommendations Manage contract compliance, scope changes, and service level agreements while identifying opportunities for service expansion and value enhancement Coordinate crisis response and business continuity efforts, ensuring rapid resolution of critical facilities issues Drive operational improvements through data analysis, performance benchmarking, and implementation of best practices across the account Minimum Requirements: BS degree and minimum 7 years as a facilities manager in a facility comparable in size and scope OR minimum 10 years of direct experience in facilities management with a min. 5 years as a facilities manager in a facility comparable in size and scope. Must possess current and active certification in Facility Management from an industry-recognized institution or accredited school/program. Must have minimum of 3 years of experience with automated facility maintenance management system. Experience must include managing a complex 24/7 operation, encompassing multiple trades and utilities with a diverse workforce. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 180,000.00 – 200,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Egg Harbor Township, NJ If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. 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Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.