Area Manager

Job Description

Job Description

Description:

IT’S Fun, IT’S Flexible, IT’S Entertaining

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focuses on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.

The Area Manager will have a home store location and assist the District Manager in maximizing the sales and profit of the retail locations in their assigned geographic territory through management, sales leadership, training and development, execution of non-negotiable standards of operation, cost control, and asset protection.

What you’ll do? IT’S Exciting!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you

Multi-Store Leadership:

• Possess a strong business acumen with the ability to flex and adjust to account for internal and external factors.
• Implement strategies to engage and retain employees at the multi-store level, fostering a positive and productive work environment.
• Conduct Stay Interviews with team members to understand areas of opportunity and success.
• Mentor, coach, and counsel the store managers within the assigned area.
• Maintain open lines of communication, encouraging employees to voice their ideas, concerns, and feedback to promote a collaborative work environment.
• Implement and manage company employee recognition programs for the assigned area.
• Conduct regular performance reviews and provide constructive feedback to help employees improve and stay motivated.
• Lead, coach, and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges.
• Consistently trains, coaches, and holds managers accountable to our customer engagement model, IT’SUGARTAINMENT.
• Makes staffing decisions, including employment, training, task assignment, promotion, disciplinary action, and termination for assigned functions.
• Host regular regional calls to communicate updates, share best practices, and address any team concerns or questions.
• Participate in all Regional initiatives as defined by Store Operations Leadership.

Recruit Great Talent:

• Responsible for proactively attracting and retaining qualified candidates to ensure proper backfill for all leadership positions within assigned area. Recruiting and networking with internal and external candidates with a proven ability to develop and maintain sincere, authentic relationships.
• Participates in the selection process for Store Managers and facilitates onboarding, training, and coaching to ensure that policies and procedures are adhered to.
• Hires candidates based on IT’SUGAR’S core values.

Achieve Sales Goals:

Establish a Collaborative Selling Culture in the assigned area, ensuring Managers/ Associates/Supervisors are trained in all IT’SUGAR selling training programs.

Leverage business analysis to drive profitable sales growth for the assigned area.

Store Operations:

• Oversees all operational standards for the assigned geographical area.
• Oversee the allocated budget for assigned stores.
• Maintain a model store to demonstrate ideal store setup and operational excellence.
• Maintain consistent communication with Store Managers regarding product recommendations to increase sales/inventory.
• Approve employee timecards for your Area bi-weekly, ensuring accuracy and compliance with company policies.
• Collaborate with the district manager to approve and adjust employee pay rates per our policies.
• Conduct store visits using the standardized store visit form to ensure consistency and adherence to company standards.
• Ensure stores follow all visual guidelines and support the brand image.
• Validate the planning and set-up for special events and promotions.
• Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with Store Managers and escalates to HQ as needed.

Embody our Core Values:

• Represent our core values: IT’S being Positive, Playful, Present, and a Difference Maker.
• Holds self and store teams accountable to our Core Values and coaches to the behaviors associated with them.

What you need to join the fun:

• High School diploma or equivalent required. Bachelor’s degree preferred.
• 7+ years of retail experience
• Prior sales and management experience in a retail environment required.
• Minimum 3 years of multi-unit experience.
• Willing to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
• Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.
• Able to work independently and lead a team of retail managers.
• Must be able to travel 25% of the time.
• Must have strong computer skills.

What’s in it for you? IT’S Even Sweeter

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Health Savings and Flexible Spending Account
• Legal Services
• 401k with company match after beginning the 1st of the month after 60 days of employment.
• 30% Employee Discount
• Perk Spot (Discounts on cell phone, travel, events, etc.)
• Employee Assistance Program

Let’s get Social! IT’S Cool

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• Tiktok: itsugar_official