Area Manager

Reports to: Senior Regional Director/ Regional Director The US base salary range for this full‑time position is $145,000- $150,000 based on level of experience plus discretionary bonus Twin Pines is a fast‑growing, full‑service property managementfirm redefiningmultifamily living across New York City from market‑rate communities to large‑scale affordable housing portfolios. Weoperatesome of the city’s most complex and impactfulassets,that have helped shape neighborhoods. Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high‑level strategy while staying close to the day‑to‑day operations that drivereal results. Weleveragecutting‑edgetechnology, data analytics, and best practices, offering our team the tools, structure, and career pathways of a national platform whilemaintainingthe agility and entrepreneurial spirit of a New York‑focused firm. At Twin Pines, youwon’tjust manageproperties,you’llsolve complex challenges and grow alongside a leadership team that values accountability, innovation, and opportunity. Role and Responsibilities Overview The Area Director is responsible for overseeing operations, compliance, and performance across a portfolio of affordable or mixed‑income multifamily communities. This role ensures consistency in execution, regulatory adherence, and leadership standards across multiple sites while serving as a key partner to Regional leadership. You will directly support and guide property level employees, ensuring assets are well‑run, audit‑ready, financially disciplined, and delivering a strong resident experience. Success in this role includes fewes escalations, stronger site leadership, improved compliance outcomes, and communities that operate smoothly at scale. This role is ideal for a seasoned affordable housing leader who thrives in the field, balances accountability with coaching, and understands how to translate strategy into day‑to‑day execution across multiple properties. Portfolio Operations & Performance Oversee daily operations across a portfolio of affordable housing communities Ensure consistent execution of company standards, policies, and procedures Monitor occupancy, collections, maintenance performance, and resident satisfaction Identify operational risks and implement corrective action plans proactively Review and support property budgets, forecasts, and variance explanations Partner with Regional leadership on expense control, capital planning, and performance improvement initiatives Monitor financial trends across the portfolio and flag risks or opportunities Compliance & Regulatory Oversight Ensure compliance with HUD, LIHTC, Fair Housing, Section 504, and applicable state and local regulations Partner with compliance teams to support audits, file reviews, and inspections Ensure Community Managers maintain audit‑ready files and documentation Serve as an escalation point for complex compliance or resident issues Directly manage and coach Community Managers and site leadership Support hiring, onboarding, performance management, and development planning Drive accountability while fostering engagement and retention Model strong leadership presence and professionalism across properties Stakeholder & Cross‑Functional Partnership Act as a liaison between site teams, compliance, maintenance, accounting, and senior leadership Support communication with ownership groups and regulatory agencies as needed Represent the organization professionally in the field at all times Qualifications Demonstrated success overseeing multiple affordable or regulated housing communities Strong working knowledge of HUD, LIHTC, Fair Housing, and NYC‑specific housing requirements Proven ability to lead, coach, and hold Community Managers accountable Strong operational judgment and comfort managing escalations Financial acumen related to property operations and portfolio performance Clear, confident communication skills across diverse stakeholders Education & Experience High School Diploma or equivalent required; Bachelor’s degree preferred 7+ years of multifamily property management experience, including affordable housing Prior experience as a Regional/Area‑level leader required Familiarity with property management systems (e.g., Yardi, RealPage) New York Real Estate License preferred or willingness to obtain Work Environment & Physical Requirements Field‑based role requiring regular travel between properties On‑site office and residential community environments Ability to walk properties, climb stairs, and work outdoors in varying conditions Ability to lift or carry up to 25 pounds occasionally Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs. Flexible Spending Accounts (FSA) Pre‑tax accounts available for eligible healthcare and dependent care expenses. 401(k) Retirement Plan Opportunity to contribute to a tax‑advantaged retirement plan to support long‑term financial planning. Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time. Commuter Benefits Pre‑tax commuter benefits available for transit and parking expenses. Professional Growth & Development Exposure to complex, high‑impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise. Mission‑Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City. Benefits offerings and employee contributions may vary by plan and are subject to change. New York Pay Range: $148,000 - $150,000 USD As set forth in Twin Pines’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr