Hotel Housekeeping Manager - Elysee New York

Job Description

Job Description

The iconic Elysee New York is seeking an experienced Hotel Housekeeping Manager. This is a rare opportunity for a proven luxury hospitality leader to shape the re-emergence of a legendary New York hotel and help define the next chapter of an intimate, highly personalized luxury boutique brand.

The Hotel Housekeeping Manager will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with :

• Highly competitive annual salary based on experience
• Possible bonus eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

Leadership & Team Management

• Lead, inspire, and develop a high-performing housekeeping team, including supervisors, room attendants, laundry attendants and public area staff
• Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement
• Conduct regular performance evaluations and provide coaching and feedback
• Ensure proper staffing levels and scheduling aligned with occupancy and business needs

Operations & Quality Assurance

• Maintain the highest standards of cleanliness, presentation, and hygiene throughout the property
• Conduct routine inspections of guest rooms, suites, and public areas to ensure adherence to luxury brand standards
• Oversee inventory control, purchasing, and cost management for housekeeping supplies and linens
• Ensure proper handling and maintenance of equipment and assets

Guest Experience

• Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail
• Address guest requests, concerns, and special preferences promptly and professionally
• Collaborate with Front Office and other departments to ensure seamless guest experiences

Financial & Administrative Management

• Manage departmental budgets, labor costs, and productivity metrics
• Analyze performance data and implement strategies for operational efficiency
• Maintain accurate records, reports, and compliance documentation

Health, Safety & Compliance

• Ensure compliance with all health, safety, and sanitation regulations
• Maintain knowledge of OSHA standards and safe work practices
• Lead sustainability initiatives, including waste reduction and eco-friendly practices

REQUIRED SKILLS/ABILITIES:

• A minimum of 2 years of experience at a Luxury NYC Market Hotel is required.

• Must have Hotel and Gaming Trades Council, AFL-CIO experience.

• Must have experience working with unionized teams and knowledge/understanding of union contracts.

• Must have experience with LQA / Forbes standards.

• Certification in housekeeping management or hospitality operations.

• Proven leadership, communication, and organizational skills.
• Financial acumen with experience managing budgets and labor costs.
• High attention to detail and commitment to excellence.

• Ability to work flexible schedules, including weekends and holidays.

• Bilingual or multilingual abilities are preferred.

• Strong knowledge of luxury service standards and hotel operations.

• Proficiency in hotel management systems (OPERA).