Associate Patient Access Representative - League City

This position will be located at our League City location.

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Access Operations Department plays a vital role in ensuring patients connect seamlessly with the care they need by supporting scheduling, patient access services, and operational efficiency that enables clinical teams to focus on delivering exceptional cancer care.

The Associate Patient Access Representative serves as a key point of contact for patients beginning their care journey. The Associate Patient Access Representative supports registration, documentation, scheduling, and patient communication activities while ensuring accuracy, compassion, and operational excellence. The Associate Patient Access Representative works closely with patients, referral sources, providers, and care teams to create a positive and efficient experience.

The ideal candidate will have experience with patient registration, including experience with patient access. Additionally, proficiency with Epic or another electronic health record system is also preferred.

Position Information
Hourly Breakdown of salary range: Minimum $19.23 - Midpoint $24.03 - Maximum $28.84
Shift: Monday - Friday, 8 hour shift between 7:00 am - 5:00 pm based on business needs.

Onsite training. Following successful completion of the training period, position may become hybrid.

At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one.

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups

Key Responsibilities

Patient Registration and Coordination

• Gather and verify complete patient demographic and financial information to ensure smooth registration and financial screening processes.
• Communicate cost estimates, financial assistance options, and other relevant details to patients, helping them navigate their care with confidence.
• Ensure compliance with all required documentation, forms, and consents to maintain accuracy and efficiency.

Patient Access and Communication

• Serve as a primary contact for new patients, referral sources, and providers, offering prompt, professional, and compassionate communication both by phone and in person.
• Apply medical acceptance and scheduling criteria to ensure efficient clinic operations and timely access to care.
• Support departmental initiatives to improve patient access and workflow efficiency through new tools, processes, and technologies.
• Accurately document all patient interactions, payor communications, and treatment team updates while maintaining attention to detail and timeliness.
• Perform other duties as assigned.

Customer Service Excellence

• Deliver outstanding service by consistently meeting or exceeding departmental metrics for response time, service quality, and patient satisfaction.
• Use active listening and empathy to address patient concerns and coordinate effectively across teams to resolve issues quickly.
• Ensure warm transfers and positive communication in every interaction-reflecting MD Anderson's commitment to compassionate care.

Additional duties as assigned.

EDUCATION

• Required: High School Diploma or Equivalent

WORK EXPERIENCE

• Required: Two years Healthcare, insurance, or related field.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits , including medical, dental, paid time off , retirement , tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information

• Requisition ID: 182346
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 40,000
• Midpoint Salary: US Dollar (USD) 50,000
• Maximum Salary : US Dollar (USD) 60,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Hybrid Onsite/Remote
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

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